VP - Customer Engagement - IT

Brief Responsibilities:

- Lead all India based customer facing functions (Business Development, Partner Relations, Customer Support and Managed Services teams)

- Build tools and processes to effectively engage with customers

- Working with the customers to understand their business plans and requirements

- Managing the customer support, partner relations and services teams in Chennai and channelising theirs activities for better customer engagement and retention.

- Understanding market requirements and customers' pain points with the products; work with the product management team to influence product roadmap to address those issues.

- Evaluating the current L1/L2/L3 customer support processes and streamlining the processes to meet the customer SLAs.

- Conduct regular partner engagement programs, road shows, webinars etc for channel partners to share market opportunities, marketing collaterals, product roadmaps and new business opportunities in rapidly evolving market.

- Closely work with President and COO in US to be in sync with the company's marketing and Business Development activities.

Candidate Requirement:

- Looking for candidates with experience in dealing with domestic and international market from an medium sized IT product development company

- Should have minimum 10 years of experience in Business Development, Customer support.

- Excellent communication and people management skills.