VP - Credit Services - Operations - Captive Investment Bank

VP Credit Services-Operations

Please find attached JD for the Vice President Credit Services job opportunity in Kolkata location in Captive Investment Bank

Job Description

Purpose of Department

To lead a Business Service team in a GSC to deliver an agreed set of business objectives and to be part of a regional or global team to influence the development of that team operational activities, challenges, allocated processes and changing environment of Operations, while ensuring resources match workloads to provide cost effective processing to deliver an efficient, high-quality service within Service Level Agreements. Also ensure that areas of operational risks are identified, monitored and managed effectively to enable business continuity.

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

- The role of - Vice President Credit Services- is overall responsible ensuring the GSC Business Service delivers in line with its demand statements.

- The role is required to be the driving force to ensure the delivery of annual business plans across all regions supported in the GSC.

- The role also demands to be a change leader to drive efficiencies within the processing area and define, develop strong business service competencies and capabilities, thereby developing the site as a - Center of Excellence- for credit processing.

- Proactively engage with Lines of Business, Leadership teams, Transformation and other stakeholders in Global Functions to ensure that goals of Operations teams are aligned to Business strategy and demand

- Ensure that staff are kept motivated by providing a clear career progression path

- The focus should be to curtail attrition whilst providing the required environment for the business to grow on a month on month basis.

- Additional privileges and authority would be provided for the role for audit and managerial purposes.

- Overseeing the day to day operational aspects and would also be seen as the mentor for personal development of his/her leadership team.

Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)

- The nature of the role requires that highly effective resource management techniques be employed to manage productivity across a wide variety of processes migrated to the GSC from Group, in a dynamic work environment.

- Transfer of technical knowledge from onshore into offshore sites

- It is necessary to lead and motivate staff with widely differing aspirations working in a high-pressure productivity based environment where deadlines are critical. Job satisfaction through the rotation and staff development is a key requirement to aid retention therefore effective training and resource management is essential.

- To manage the integration of varying Group companies into operations whilst maintaining the overall cost effectiveness of the GSC.

- Group companies migrating work to the GSC must be confident that in doing so their business risk is not increased.

- The relationship between the GSC and the donor Group companies will be the key to long-term success of the GSC initiative.

- Actively building positive relationships with stakeholders in the CMB and GBM businesses will be a major facet of the role

Management of Risk (Operational Risk / FIM requirements)

- The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

- This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.

- Also by addressing any areas of concern in conjunction with line management and/or the appropriate department

Observation of Internal Controls (GHR / FIM requirements)

- The job holder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

- The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term - compliance- embraces all relevant financial services laws, rules and codes with which the business has to comply.

- This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.

Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget)

- The role would be required to lead and manage the GSC delivery to meet set performance targets as agreed with the business partners. These targets would be expressly documented in the PLA documents signed for the process.

- Responsible for ensuring all migrations of work into the GSC is successfully achieved with appropriate staff, equipment, and office requirements being in place in accordance with agreed schedules and Service Level Agreements.

- Responsible for developing a climate in which creativity thrives and in which process quality and productivity are continuously improved.

Qualifications

- Graduate/Post Graduate in Commerce Stream, MBA, MBA Finance, MCom,

- 10+ years of relevant experience for an internal Candidate, 17+ years of experience for an external candidate

- Hands on working Knowledge of Corporate (CMB and GBM) Credit Operations along with previous experience in Operations Management including strong operational control capabilities and a proven track record in delivery

- Excellent leadership skills, previous experience in Change leadership roles will be preferred

- Excellent verbal & written communication skills

- Strong negotiation & persuasive skills

- Good knowledge of the Group - organization, culture & policies

Additional Information

- All applicants must have successfully completed their probation period.

- Employees must meet performance and behavioral standards as defined in the policy

- Applicants should have served at least 24 months and should have successfully completed respective learning curve tenure, in their current role as on closing date.

- Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.

- Application form should be submitted along with the current CV

All applicants should inform their respective Line Managers of their application.

- All the completed applications should be submitted on or before the closing date.

- The Company reserves the right to change any terms and conditions related to employment, mentioned in the Offer Letter and the Rules and Regulations governing the conduct of the employee in the Company. Such change would be intimated by the Company through an internal communication to the employees at large.

- The right to work is required. Local employment rulings and restrictions will apply

Mandeep K Bains