VP - Contact Centre Operations - Banking Process

Job role:-

Role incumbent will be performing the role of Head of Contact centre operations which includes various activities such as inbound, outbound dialer, digital, workforce optimization, inbound, IVR, omni-channel desktop, speech, voice of the customer and analytics knowledge reporting.

Also leverage the systems based on different IT, regulatory, compliance, resource limitations and business continuity challenges.

Desired skill set:-

- Applicant Should be from banking ground preferably from International banking process who has anchored the entire contact centre operations for minimum of 9+yrs. 

- Should have handled a team of about 40 - 50 members and should be willing to work in 24- 7 shifts. 

- Should possess excellent communication and business acumen skills.

- Preferably looking for applications from Women Leaders.