VP - Change Delivery - BFSI

VP Change Delivery

MNC BANK KPO

LOCATION-Bangalore & Hyderabad (2 Roles)

The VP Change Delivery role is in support of the Head of PMO and acts in the capacity of trusted advisor to region’s Head of Change Delivery and senior management in lines of business The jobholder is directly and actively managing a sub-set of Change Delivery’s portfolio whether or not aligned to a business / proposition / transformation theme.

This role supports well-reasoned decisions in matters of strategic, organizational, operational, and technological investment and alignment, it provides proactive consultancy services at various points of the Change the Bank pipeline management and execution through ensuring:

- Portfolio of projects and programmes is focused, balanced, aligned to strategy and investment is spent effectively across a portfolio of change

- Active management of the portfolio including prioritisation of change the bank activity across the region

- Proper governance, monitoring and review of business cases is also a key purpose of the role

- Visibility of progress, issues/problems and failure, making the most of scarce senior manager’s time.

- Consistency of review traffic lights through scrutiny and challenge for enhanced predictability of delivery in terms of time, cost and requirements –leading to better resource management and relationships with business

- Reduced start-up/mobilization timescales saving money and maintaining the interest of key stakeholders.

- Consistency of approach and delivery in line with Group standards

- Clarity of decision making, escalation rules and routes (for risks, issues and changes) leads to faster and appropriate decision making and an emphasis on empowerment

- Consistent stakeholder engagement and information management and reporting

- Identification of best practices and dissemination

The candidate will also contribute to the development of the Change Delivery function to improve its performance.

Principal Accountabilities: Key activities and decision making areas

- Deliver step change in operational performance (cost, service levels, and customer satisfaction) through successful initiation

- Act as trusted advisor to business partners and Change Delivery executive management and ensure commercially based decisions are taken on prioritizing and optimizing the change portfolio

- Applying a rigorous business case discipline, and the creation of clear and explicit KPI’s which can be tracked through to benefits realization.

- Active management of a subset of the orderbook maximising benefits to the organisation

- Promote a culture of strategic and pragmatic thinking, aligning short term decisions and investments with longer term vision and objectives

- Identify and recommend innovative solutions that are infused with emerging technologies and solutions while tempered with common sense

- Provides visibility of progress, issues/problems and failure, making the most of scarce senior manager’s time.

- Revisit projects post deployment on regular basis to validate business optimisation practices and track on-going value realisation

- Oversight of project / programme delivery for select functional areas or high risk initiatives

The jobholder has to have a combined set of excellent interpersonal skills, business, operations and technology knowledge combined with strong knowledge of the project/programme lifecycle and financial acumen in order to develop effective relationship with the business and provide sound consultancy that adds commercial values to the business.

He/she has to rapidly build relationships with key stakeholders and be able to work effectively across cultures and in a matrix organization. He/she must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.

The jobholder must have the capacity to articulate the case for investments and alternatives in the language of business to facilitate the Change agenda of the Bank.

Knowledge & Experience / Qualifications (For the role – not the role holder. Minimum requirements of the role.)

Qualifications:

- Typically qualifications would include an undergraduate or postgraduate degree in Science, Business Administration or a related field. MBA from a top tier B School would be a definite plus.

Experience

- The VP Change Delivery must have numerous years of diverse experience and a variety of skills related to managing change, programmes or projects, consulting or process reengineering engagements

- Exceptional contributor with proven track record as an outstanding consultant (change management or business transformation) or a project/programme manager

- Overall financial services industry knowledge with specific functional expertise

- A board knowledge of Target Business and Operating Models

- Production of baseline or business case (bottom-up & to-down)

- Understands how technology adds value to the business and to the end customer

- Demonstrated ability to rapidly build relationships with key stakeholders

- Working across cultures and in matrixes organisational structure

- Successful change management and staff management (direct and indirect)

Leadership capabilities

- Navigating – understanding and translating Change Delivery strategy into own team and aligning directions accordingly

- Aspiring – being ambitious about providing the highest standards of delivery and embedding them in the team

- Driving – setting stretching goals for self and team and delivering them with courage and tenacity

- Mobilising – authentically engaging with team, colleagues and business partners to deliver at pace

- Sustaining- making considered decisions that protect and enhance the Bank's values, reputation and business

Professional standards (skills and behaviours)

- Strong Financial and accounting acumen: business case definition, KPI setting through to benefit realization

- Basic knowledge of portfolio management theory

- Exposure to the change process, project lifecycle and consulting tools and techniques, reengineering methodologies (e.g. Prince2, PMP, Six Sigma, Lean…)

- Excellent knowledge of Bank's methods (RBPM) processes and tools (e.g Clarity)

- Very strong analytical skills

- Proven ability to prioritise competing demands

- Good working knowledge of functional area in an operational or consulting capacity

- Understands the global strategies of IT, Service Delivery and the Group and collaborates with the business at a global level to accomplish these strategies

- Excellent English written & verbal communication skills, other languages an advantage

- Communication and interpersonal skills, including the capacity to articulate the case for investments and alternatives in the language of business

- Should have strong negotiation, influence, mediation and conflict management skills

Please mark subject line as 'VP Change Delivery' and mail to arvind@leadsearch.biz

Please mention current comp( fixed & variable) and notice period