Principal responsibilities:
- Identifies and analyses complex problems involving the wider team; generates feasible and creative solutions considering all aspects and consequences; leads brainstorming meetings to discuss and/or resolve problems
- Questions current state and facilitates stakeholders to identify opportunities for improvement
- Uses understanding of the Group's strategy, strengths, weaknesses and the external marketplace, to inform business decisions and create competitive advantage
- Understands different mind-sets and analyses options to develop implementable solutions
- Exhibits high energy, understands issues within team and galvanises others to achieve goals
- Gains a clear understanding of others' point of view by listening, asking clarifying questions and reflecting back; encourages and facilitates open and honest debate with tact and integrity, even where sensitive issues are involved
- Articulates or translates complex information in clear, meaningful and structured way to suit audience
- Builds effective working relationships with analysis and design teams in our delivery partners and works well with external partners
- Anticipates and manages stakeholder expectations, fostering open and honest communication; resolves stakeholder conflict and represents the interests of other stakeholders
- Often acts as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope.
Qualifications - External
- Expert knowledge of Change Frameworks and delivery methodology including Agile techniques
- Outstanding understanding of company group structures, processes, and objectives
- Very strong knowledge of the external environment - regulatory, political, competitors etc.
- Re-engineering knowledge
- Advanced Business analysis, requirements gathering and design techniques
- Advanced Change management and implementation management techniques and approaches
- Proven track record as an outstanding analyst or consultant
- Overall financial services industry knowledge with specific functional expertise
- Extensive experience of using multiple analysis techniques in a change environment
- Experience of business case development and a sound understanding of how design enablers underpin business benefits
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