VP - Business Analysis Management - MIS & WFM - Bank

About the Company

The company is a Fortune 500 Multi National Bank, one of the most desirable Company in finance domain all over the world.

Key Responsibilities:

The Site Central team supports diverse Workforce responsibilities for CCB functions in India, Philippines, US & Canada. This group is a combination of various CCB, WFM groups under one roof. The Site Central team consists of 55 employees across 4 locations in India and Philippines. The Leader of the group manages the team across both countries and has four direct reports including two 602- s, a 601 and a 502 and two dotted reporting 601 employees.

Broad responsibilities of this role would include:

People Management:

- Lead a group of ~ 55 employees across India and Philippines

- Provide remote, but focused effective Leadership to Philippines team

- Responsible for Performance management, Engagement, Retention and ESAT for the function

- Manage cross functional and cross site activities to drive employee development and mobility

Performance Management:

- Measure and manage high standards of performance across the Site Central within India and Philippines and contribute to the overall business objectives

- Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations

- Manage projects within defined metrics and timelines

- Work with cross LOB and cross functional partners to identify synergies that could improve the process

- Extensively interact and closely work with various stakeholders

Business Leadership:

- Partner with various CCB functions Workforce leaders and drive the strategic direction for each of the groups including cross functional activities

- Lead and provide oversight to Scheduling, Event Planning, Queue Strategy and Real time management teams

- Help drive cross functional standardization, calibration and initiatives

- Lead GPS activities including but not limited to Hiring, Risk Control Self Assessment, Business Resiliency Plans and Concentration Risk, Process Mapping, Policy & Procedures, ATC & Taxonomy

- Demonstrate working knowledge of Workforce Management & key financial concepts

- Display strong analytical and problem solving skills

- Build a high performing workforce in a dynamic and fast-paced environment

Personal Leadership:

- Continues to pursue objectives until they are achieved, changed, or no longer attainable

- Serve as a role model for others with regards to business conduct and ethical principles

- Display high Emotional Intelligence while dealing with ambiguity and adverse situations

- Interact effectively with varying levels of management and customers with different backgrounds and perspectives

- Adapt to strategies and decisions based on changing business circumstances and strategies

- Demonstrate a comfort level with the rapid pace of change in the organization, technology, and/or marketplace

Qualifications:

- Bachelor's degree from an accredited college/university; Master's degree preferred

- 12+ years of experience in managing workforce/MIS related, capacity planning related role

- Experience in managing large support teams (50+ employees)

- Preferred Six Sigma/ Project Mgmt knowledge

- Should have completed a minimum tenure of 9 months within the current function