Roles & Responsibilities: - Oversee the development an execution of debt collection strategies to maximize recovery and minimize delinquency. - Ensure adherence to company policies and legal/regulatory requirements in all collection activities. - Monitor and improve collections processes to optimize efficiency and reduce operational costs. - Establish and track performance metrics (KPIs) to ensure collections targets are met. - Use advanced analytical skills to evaluate collection data and identify trends, risks, and opportunities. - Develop and implement strategies based on data insights to improve recovery rates and reduce bad debt. - Continuously assess and refine collections strategies to align with business goals and financial performance. - End-to-end ownership of the collections portfolio across different delinquency buckets (pre-NPA, NPA, write-offs). - Monitor bucket-wise agency performance and take corrective actions for optimal efficiency. - Drive collections agency performance metrics, ensuring optimal recoveries. - Conduct periodic agency audits to ensure compliance with policies and regulations. - Monitor adherence to customer protection laws, fair debt collection practices, and internal risk policies. - Design and implement automation-driven collection strategies for improved efficiency. - Enhance customer engagement strategies through digital collection initiatives (self-service portals, automated reminders, etc.). - Develop and manage a robust MIS system to track collection performance, delinquency trends, and compliance metrics. - Provide regular updates to senior leadership on portfolio health and recovery strategies. - Analyse key performance indicators (KPIs) like roll rates, cure rates, and collection efficiency. - Drive a customer-centric approach, ensuring minimal complaints and disputes in collection processes. - Focus on cost optimization and deliver superior cost to collect ratios than the industry. - Lead a high-performing collections team, ensuring training and upskilling of resources. - Collaborate with Risk, Operations, Finance, and Customer Service teams to enhance collection strategies. - Strengthen partnerships with external collection agencies, legal teams, and skip tracing vendors. - Ensure all collection activities comply with RBI guidelines and industry best practices - Liaise with regulatory bodies, legal teams, and compliance departments to ensure smooth operations. Applicants should possess the following attributes: - Knowledge of RBI guidelines & regulatory norms for debt recovery. - Expertise in call centre collections management and agency operations. - Strong analytical skills and data-driven decision-making ability. - Excellent stakeholder management & negotiation skills. - Tech-savvy mindset with experience in digital collection solutions. - Ability to lead large teams and drive a high-performance culture.

Mumbai

VP/AVP - Collections 

Job Description for VP/AVP - Collections  in NA in  Mumbai for (12-25) years of experience. Apply Now!