Vodafone Idea - Manager - Regional Collection - RM Non Mobility

Job Description :

Role Title : VIBS RM- Non Mobility

Function : VIBS

Sub Function/ Vertical/ Department : VIBS CS

Band : M1

Reports to Role (Position No) : CNC Non-Mobility Lead

Location : Bhubaneshwar

CORPORATE VIBS CNC HEAD-REGIONAL CLUSTER CNC HEAD-REGIONAL VIBS CIRCLE CNC Lead- VIBS RM-Non - Mobility

Job Purpose :

This position is responsible for managing Circle - Receivables with a view to minimize bad debts covering the receivables of enterprise Fixed Line Voice & Data (Multiple Products), Terminals, Bulk SMS, Madvt Ctrl S,CAL - .

He/She has to manage and drive the Circle Fixed Line corporate collections of the CNC Function- with close Co-ordination- with- corporate collection In-charges at Zones (Field )& various functional verticals, dunning team, Customer service (retention, VIBS )- S&M, Bill Logistic, in order to attain Collection performance as per agreed targets, ensuring low forward flow, with low bad debt and acting as a catalyst for the revenue growth by ensuring timely collections, whilst complying with agreed National Credit policy guidelines as also with all regulatory norms.

Process improvement and thereby increase NPS and CSAT. Role is also responsible to support business by ensuring world class customer experience to retain the VIBS Customers- - and enhance revenue through customer life cycle management processes.

Key Accountabilities / Key Result Areas :

- Achievement of Business KPIs OF Circle FOR VIBS NON Mobility

- Monitoring- and Co-ordinating with CIRCLE /Zonal Team on achievement of Monthly and Quarterly Target

- Collection and Bad Debts Performance

- In Vol. Churn Reduction

- Cost of Collections within Budget

- New Initiative and Automation

- Team Development and training of Agency Team

- GST/Summary Bill//Payment Posting/Reconciliation

- Bill Dispute resolution with CFT team

- Review, HSW/NCP /SOX/SOP compliance, On account clearance, Clearance of open BRs, preparing of Provision's, preparing of Credit notes, adhoc dunning

- Cross functional coordination to achieve organisational goals

- Leverage scale benefits and operating efficiencies like improving DSO IN Collections and higher compounded collections efficiency

- Explore new avenues for cost reduction and efficiency improvement

Ensure Process Compliance

Core Competencies, Knowledge, Experience, Technical / Professional Qualifications :

- Credit risk management

- Receivables management (Collection expertise)

- Sound accounting / process / systems knowledge / experience

- Strategic thinking ability

- Retention and - churn management

- Partner management skill

- Capability to influence cross functionally under matrix structure

Key Performance Indicators :

- Achievement of business KPIs of enterprise Non mobility through various measures

- Coordinating and Monitoring of SSC Operations for VIBS Business Partners Management

- Performance

- Associate Selection and remuneration

- Team development

- Annual Budget Owned / Key Quantitative Parameters like Workforce managed etc.

- Bad debts VIBS- (NON Mobility )- : As per target

- Agency cost

- Cash Collection

Risks, Challenges, Job Context :

- The job involves to drive Collections and Account Retention, reconciliation related activity, required co-ordination and follow-ups with circle/ zonal team, segment, for Collections related activities and Reducing Bad Debts and Involuntary through Proactive, Reactive and Predictive approach.

- Also required Co- Ordination with inter department to process alignment

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