Vodafone - Business Development Manager

Role purpose :

This position is responsible for the CVM Revenue of Circle, Churn control and management of all segmented products. This position is responsible for leading the Cluster Leads in CVM Operations Team.

Key accountabilities and decision ownership

Revenue : Accountable for Circle CVM revenue, segmented products and the revenue delivery.

Churn : Ownership of Churn reduction for the Circle.

Circle Coordination : The Circle BDM in CVM Operations team is the single point of contact for the Circle Ops team.

Team & Self Development : Processes & People Align to the new way of working in CVM Operations as per the philosophy and process. Help direct reports adjust to change and align themselves to new process.

Core competencies, knowledge and experience :

- Understanding of Telecom market and products and services

- Understanding behaviour of consumers, and generate actionable customer insights

- Managing projects, leading cross functional teams across marketing, IT, technology and customer service functions

- Good understanding of campaign and CVM

- Should be customer obsessed and innovative with a high sense of intellectual curiosity. Eye for detail while keeping the big picture view.

Must have technical / professional qualifications : MBA with 8-10 years- work experience in product / revenue management. Should have led a team in the past.

Budget owned :

- Prepaid CVM Revenue of Circle

- Prepaid Churn