Internal Role Title - Branch Head
Reports to - Zonal Head
Department - Zonal Operations
Function - General Management
Role Purpose
Directing branch operations to deliver sales and revenue targets
- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation
- Ensuring smooth operations on an ongoing basis
Essence of Role- Key Accountabilities
1 Sales
- Achieve targeted net adds for all products (voice – prepaid/postpaid, data, VAS etc), ensuring quality, across all available sales channels (Distribution, Retail) in the branch
- Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, VMS, ADVMS etc..)
2 Revenue - Achieve branch revenue target – across all products and channels
3 Customer Service
- Manage overall customer satisfaction and revenue churn targets across different customer segments in the branch
4 People
- Manage changes in business, organization, people to ensure continuity and smooth operations
- Coaching, mentoring and retention of on-roll team members
- Management of off-roll employees and agencies (in CS, Sales)
Key Skills/Experience
Essential
Education
- Management Graduate
- P&L management skills
- Business & process understanding
- Leadership & people management skills
Years of experience - 4-6 years
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