Vodafone - Assistant Manager - VAS

ROLE PURPOSE: The person will be responsible to drive the VAS strategy for the organization to deliver overall revenue and portfolio goals.

Key Accountabilities:

Deliver Budgeted VAS Revenue:

- Drive VAS penetration and grow usage amongst customers

- Conceptualize and implement market as well as segmented products to deliver on budget

Product Launch, Process & Support, Campaign Management

- Work with cross functional departments to drive the vas agenda for the organization

- Ensure that vas capability is built across the organization

- Implement processes for vas which are customer centric

- Implement U&R ideas to drive vas revenue growth in both postpaid and prepaid

- Manage timely configuration of services, perform UATs, RA, CS testing for new services

- Work with IT / Tech teams for improving existing processes to enhance consumer experience on various services.

Frontline Support & Communication

- Provide necessary training on VAS to all frontliners, brief on new services.

- Provide support to CS and sales in addressing customer issues.