Vodafone - Assistant Manager/Deputy Manager - Enterprise Collections

Role Purpose:

To Build relationship and enhance Collections for Enterprise customers

Key Accountabilities:

A) Collections and Bad debts & Churn:

1. Monitoring overall portfolio and restrict forward flows - Recommend areas of improvement.

2. Reviewing existing processes and analyze portfolio to improve overall collections performance.

3. Recommend Changes in process to improve collections /Bad debt

4. Regular visits to enterprise accounts in managing relationship and ensuring timely payments.

5. Work closely with the VBS team in resolving issue cases and enhance collections.

6. To have a strong escalation process for unresolved cases

B) Managing Vendor Partners

1. Handle outsourced vendor partners, and through efficient business partnering drive collections, meeting desired targets / strike rates.

2. On Job Training & regular refreshers to be conducted across all agencies, snaps and data for the same to be shared with reporting manager.

3. Managing & Re-enforcing all Security Compliance stated Listed for External Vendors

Key Accountabilities:

Collections and Bad debts & Churn:

1. Monitoring overall portfolio and restrict forward flows - Recommend areas of improvement.

2. Reviewing existing processes and analyze portfolio to improve overall collections performance.

3. Recommend Changes in process to improve collections /Bad debt

4. Regular visits to enterprise accounts in managing relationship and ensuring timely payments.

5. Work closely with the VBS team in resolving issue cases and enhance collections.

6. To have a strong escalation process for unresolved cases

Managing Vendor Partners:

1. Handle outsourced vendor partners, and through efficient business partnering drive collections, meeting desired targets / strike rates.

2. On Job Training & regular refreshers to be conducted across all agencies, snaps and data for the same to be shared with reporting manager.

3. Managing & Re-enforcing all Security Compliance stated Listed for External Vendors.

Personal Specifications:

Qualification: MBA (Preferred)

Technical Skills: MS-Office

Professional skills: : Should be able to relate to processes and recommend changes for higher Collections

Proficient

Previous role related experience: Min. 2 years of experience in handling collections and Bad debts portfolio.

Desired attitudes or behaviors (competencies): Should display approachability and zeal to handle internal and external customers

Knowledge of specific areas: Handling collections and bad debts portfolio

People based experience: People management and interpersonal skills

Salary range: 7 - 11 LPA