Vodafone - AM - Retail

Role Purpose

- Overall responsibility for activities at a Vodafone Mini Store (VMS) & Associate Distributor - Vodafone Mini Store (ADVMS) spanning sales and revenue targets across all products (voice – postpaid/ prepaid, data/ Mpesa/ Dongles / Handsets) and service deliverables.

- Overall Channel management - expansion & ROI

Key Accountabilities

- Achieve sales target for all products (postpaid/ prepaid, data/ Mpesa/ Dongles / Handsets.)

Ensure and monitor quality of acquisition

- Expand Channels as per plan – VMS & ADVMS

- Ensure fulfillment of all processes with regards to channel roll out is maintained & followed

- Maintain & grow Channel ROI

- Ensure channel is financially engaged so that business grows as per plan

- Achieve customer satisfaction for walk-in customers

Ensure compliance during external & internal audits.

- Ensure adherence to processes in terms of documentation and systems

- Ensure infrastructure / VMS upkeep

- Maintain availability of stock as per norms

- Execute marketing, branding and promotion activities

Ensure fliers/ brand POS are available at the VMS/ ADVMS

- Keep employee-retention and motivation levels high

- Performance monitoring of team members

- Regular feedback to improve team performance

Identify gaps in team performance of immediate team and ensure training

Typical Outputs

- Achievement of all KPI’s

- Channel expansion, management & retention as per plan

- Execution of all strategies as per plan

Development and retention of CCE’s

Key Skills/Experience

- Graduate/MBA

- 4-5 years

- Channel Handling Experience

- Account Management