Vision Group Retail - Assistant Operations Manager

Job Summary:

We are seeking a skilled and proactive Assistant Manager Operations to lead and manage night shift operations for a team working on pre-processing tasks, including model validation, user acceptance testing (UAT), and other ad hoc tasks critical to AI workflows.

The role involves managing 6-7 Team Leaders, ensuring operational excellence, and collaborating closely with the Cross-functional team to align with organizational and compliance standards.

Key Responsibilities:

Team Leadership:

- Manage, guide and mentor 6-7 Team Leaders to ensure their teams deliver high-quality results in model validation, UAT, and ad hoc pre-processing tasks.

- Conduct performance reviews for Team Leaders and ensure they effectively manage their respective teams.

- Foster a collaborative and productive environment to achieve operational objectives.

Operational Management:

- Oversee the night shift pre-processing workflows, including model validation, UAT, and any adhoc requests.

- Ensure tasks are allocated effectively, monitored for progress, and completed within established timelines.

- Address and resolve operational challenges in real-time to maintain workflow continuity.

- OKRs and Performance Monitoring: Need to track the progress towards OKRs and take corrective action to meet or exceed targets.

- Communicate OKR updates to senior management and provide actionable insights.

- Monthly Model Performance Reporting: Prepare monthly model performance reports and share with senior management.

- HC Utilization Reporting: Monitor and track headcount utilization, ensuring resources are optimally allocated to tasks.

- Analyze productivity data to identify overstaffing or understaffing issues and propose solutions.

- Provide detailed HC utilization reports to senior management monthly.

Model Validation and UAT Oversight:

- Ensure teams follow proper protocols for validating AI/ML models and conducting user acceptance testing.

- Review and ensure the accuracy of validation and testing reports generated by the team.

- Identify gaps or anomalies in the process and implement corrective measures.

Stakeholder and Customer Management:.

- Act as the primary liaison with the Internal/External Customers during the night shift, providing timely updates and addressing related concerns.

- Align operations with compliance standards and protocols to ensure data integrity and accuracy.

- Escalate critical issues to relevant stakeholders promptly and provide resolution plans.

Performance Monitoring and Reporting:.

- Track key performance indicators (KPIs) related to task completion, quality, and team productivity.

- Prepare and deliver detailed shift performance reports to senior management and the internal Customer team.

- Use insights from reports to implement continuous process improvements.

Process Improvement:.

- Identify inefficiencies in workflows and suggest enhancements to improve speed, quality, and resource utilization.

- Collaborate with other teams to implement best practices for pre-processing tasks related to model validation and UAT.

Compliance and Quality Assurance:.

- Conduct regular audits of pre-processing tasks to ensure adherence to company standards and compliance requirements.

- Maintain high-quality standards in all deliverables and ensure error-free outputs.

Team Development:.

- Organize training sessions to enhance the team's skills in model validation, UAT, and pre-processing techniques.

- Stay updated on advancements in AI/ML workflows and integrate relevant tools and knowledge into the team's processes.

Required Skills and Qualifications:.

- Bachelor's degree in Computer Science, Data Science, Operations Management, or related fields.

- 6+ years of experience in operations management, with at least 4 years of managing team leaders or supervisors.

- Proven experience in managing Team Leaders and overseeing operational teams.

- Strong analytical skills with a deep understanding of validation and testing workflows.

- Excellent leadership, communication, and decision-making skills.

- Proficiency in tools used for validation, UAT, and data processing (e.g , Python, SQL, or specialized tools).

Preferred Qualifications:.

- Bachelor's degree in Computer Science, Data Science, Operations Management, or related fields.

- Proficiency in preparing OKRs, performance reports, and HC utilization reports.

- Excellent leadership, communication, and decision-making abilities.

- Familiarity with UAT frameworks and governance standards.

- Knowledge of process improvement methodologies such as Lean or Six Sigma.

- Experience in managing night shift operations.

Shift Details:.

- Shift Timing: Night Shift (19:00 PM to 04:00 AM IST).

- Flexibility to address urgent tasks or project escalations during off-hours.