Virtela Technology - Manager - Security Operations

Pre-Requisite :

- Indepth handson experience in handling 24- 7 operations in Global MSP/ISP/IDC/NOC/SOC outsourcing and shared services environment

- High level of skills in areas of Network Security Services and Solutions and managing large globally distributed clients

- Handled multi Vendor / platform Security technologies including Firewall, IPS, VPN, Proxies and supporting more than 500+ security devices

- Handson experience Cisco,Juniper, Palo Alto, Blucoat, F5 Security technologies

- In touch with latest security threats vulnerabilities to IT environment

- Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.

- Ability to work days, evenings, and weekends as required; 24x7 support in rotating shifts

- Exceptional documentation and communication skills.

Responsibilities :

Operations Management :

- Run day to day Security Operation Center Business as Usual (BAU) functions on 24- 7 basis

- Handle all areas of SOC operations/delivery including incident, problem and change managment as per ITIL framework

- Handle complex esclations and provide support to Shift leads and other SOC resources

- Observe ticket queue and participate in Severity 1 and Severity 2 tickets and lead from front

- Focus on incident reduction activities and assit in creating of Service improvement program for key accounts

- Be a Account SPOC(Single Point of Contact ) for large accounts

- Ensure Asset complaince activities such as keeping track of licensing, support contracts

- Proactively Identify risk, vulnerabilities for different security vendor Specific technologies

- Provide weekly and monthly performance reports and measurement matrix

- Identify challenging assignments and project and Excuete them alongwith BAU

- SOC tools Management and administration support

- Get things done in a complex, multilevel organization

- Maintains and develops SOC process, policies and procedures as required

- Design and executes security operations processes, identify and measure critical security operations metrics, and continualy improve the efficiency and effectiveness of the security operations function.

People Management :

- Oversee the management of resources on Security Operations team

- Plan and Manage Monthy Shift roaster

- Review the need of resources and skills with in the team and plan for skill development programs ( technical as well as client handling)

- Mentor and conduct training programs

- Identify and develop high potential employees in order to build operational bench strength and excellence

- Creates and presents annual evaluations, performance development plans, KRA

- Conduct weekly meeting with the team and Conveys clear expectations

- Fosters teamwork and shows commitment to team objectives, promotes collaboration and removes obstacles