Vindhya E-Infomedia - Senior Manager/AVP - Business Development

Job Summary:

The Senior Manager/ AVP - Business Development is responsible for leading the business development efforts of the domestic BPO division. This role involves identifying new business opportunities, building strong client relationships, developing strategic partnerships, and driving and achieving revenue growth in the domestic market. The AVP will work closely with senior leadership to define and implement business development strategies that align with the company's goals and objectives.

Key Responsibilities:

1. Business Development Strategy:

- Develop and implement comprehensive business development strategies to achieve revenue and growth targets for the domestic BPO market.

- Identify new business opportunities, markets, and potential clients to expand the company's footprint in the domestic BPO sector.

- Conduct market research to stay updated on industry trends, competitor activities, and client needs to inform business development efforts.

2. Target Achievement and Performance Management:

- Set and achieve quarterly and annual sales targets, ensuring alignment with the company's overall business objectives.

- Monitor the performance against set targets, analyze shortfalls, and implement corrective actions to ensure target achievement.

- Develop incentive and performance management programs to motivate the business development team and drive target achievement.

3. Client Acquisition and Relationship Management:

- Lead the acquisition of new clients by identifying prospects, conducting presentations, and negotiating contracts.

- Build and maintain strong, long-lasting relationships with key clients, ensuring high levels of customer satisfaction and retention.

- Collaborate with cross-functional teams to develop customized solutions that meet clients' specific needs and enhance customer value.

4. Partnership and Alliance Building:

- Identify and develop strategic partnerships and alliances with other organizations to expand service offerings and enhance market presence.

- Negotiate partnership agreements and manage ongoing relationships with strategic partners.

5. Financial and Contract Management:

- Work closely with the finance team to develop pricing strategies and contract terms that are competitive and profitable.

- Ensure compliance with all contractual obligations and manage contract renewals, amendments, and negotiations.

6. Market Intelligence and Analysis:

- Analyze market data, customer feedback, and industry trends to identify opportunities for growth and areas for improvement.

- Provide regular updates and reports to senior management on business development activities, pipeline status, and market conditions.

7. Cross-functional Collaboration:

- Collaborate with the operations, marketing, and product development teams to ensure seamless delivery of services and solutions to clients.

- Work with the marketing team to develop effective sales collateral, presentations, and promotional materials.

8. Compliance and Risk Management:

- Ensure all business development activities comply with company policies, industry regulations, and ethical standards.

- Identify potential risks associated with new business opportunities and develop strategies to mitigate them.

Qualifications:

- Bachelor's degree in Business Administration, Marketing, or a related field. MBA or equivalent advanced degree is preferred.

- Minimum of 10 years of experience in business development or sales, with at least 5 years in a Manager / Senior Manager role within the BPO industry, specifically in the domestic market.

- Proven track record of achieving revenue growth and expanding market presence in the BPO sector.

- Strong understanding of the domestic BPO industry, including key players, market dynamics, and regulatory environment.

- Excellent communication, negotiation, and presentation skills, with the ability to engage and influence senior stakeholders.

- Strong analytical and strategic thinking skills, with the ability to analyze market trends and develop effective business development strategies.

- Strong project management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.

- High level of integrity and ethical standards, with a commitment to maintaining client confidentiality and building trust.

Preferred Skills:

- Experience in digital transformation and technology-enabled BPO solutions.

- Knowledge of CRM and business development tools and platforms.

- Strong networking skills and ability to build relationships with industry stakeholders.

Key Competencies:

- Strategic Thinking and Planning

- Client Relationship Management

- Negotiation and Influencing

- Market Analysis and Business Acumen

- Communication and Presentation Skills

- Problem-solving and Decision-making

Working Conditions:

- This position may require occasional travel within the domestic market to meet with clients, attend industry events, and develop partnerships.

- Flexibility to work extended hours to meet deadlines and achieve business objectives.