Vice President - Wholesale Lending Operations - Fulfillment & Debt Services

About Wholesale Lending Fulfillment & Collateral

The Wholesale Lending: Fulfillment and Debt Services deliver administrative solutions to BI Service Recipients in compliance with Standard Operating Procedures, Barclays Policies and Regulatory and legal requirements.

The Wholesale Lending: Collateral Services deliver administrative solutions to both BUK and BI Service Recipients compliance with Standard Operating Procedures, Barclays Policies and Regulatory and legal requirements.

About Wholesale Lending Operations

Wholesale Lending Operations is a part of CIB Operations and comprises of:

- Credit Analysis

- Monitoring & Control and Data Quality Management

- Fulfilment & Collateral

- Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

We are an equal opportunity employer and we are opposed to discrimination on any grounds.

Overall purpose of role

The successful candidate will be expected to build, manage and develop relationships with all key internal and external stakeholders, engaging with the credit operations team.

- The individual will also, through the service delivery team, be responsible for the day-to-day service delivery of all operational aspects relating to the credit operations department. This will include leading, directing and implementing a strategy, to ensure full delivery of the department's operational service level commitments (SLAs); client satisfaction and service improvements, via day-to-day performance management; resolution of persistent service issues; and the forecasting and management of medium-term workload and resource fluctuations.

- They must provide visible leadership of the team, clear business direction and must drive performance to optimise results. They will be the key point of contact for all front office stakeholders, as the owner of the Credit Operations service proposition. The individual will provide support to the Global Head of Lending Operations and, when required, act as their delegate at a variety of forums relating to the entire credit operations function.

- The role holder will coach and develop direct reports, as well as be a point of referral. They will ensure clients are serviced in accordance with agreed policies, procedures and commercial/ customer practices, whilst minimising exposure to risk. The successful candidate will also take responsibility for all strategic change that impacts Credit Operations and will drive the strategy and agenda in order to ensure that all benefits are realised.

Key Accountabilities:

- Actively participate in the development, articulation and implementation of the business strategy.

- Monitor and drive plans to achieve successful and timely completion as per budget and quality.

- Provide leadership & management oversight to the process managers and provide resolution to issues.

- Embed a culture of regular reviews and performance management aligned to Barclays standards.

- Contribute in promoting Barclays/GSC as employer of choice.

- Set and communicate common business goals and objectives.

- Act as a champion for change in the unit.

- Maintain effective working relationships with key stakeholders across business areas

- Proactively engage/agree plans and outputs with senior leadership in the customer sending business units (covering Transitions, Service Delivery, Performance Improvements, Issues Resolution and Complaints).

- Work with functional owners to ensure cohesion between individual department goals.

- Drive process rigour, efficiency and consistency.

- Deliver quality Management Information.

- Embed agreed Business Continuity management Plan.

- Manage the RCSA of the process.

- Ensure compliance to all specified controls; conduct checks and attestation processes

- Measure performance of the team against SLAs and KPIs.

- Ensure effective allocation and utilisation of resources across the team in order to maximise effectiveness.

- Engage, motivate and coach the team towards achieving goals.

- Assist in identifying the developmental needs of the team & encourage taking suitable training programs to enhance capabilities and skills.

- Communicate strategic developments within the business area.

- Build effective communication channels to ensure open communication and address issues/concerns raised by the team.

- Manage departmental budgets

Stakeholder Management and Leadership

The role holder will take responsibility for the on-going development of all stakeholder management activity, including reporting, engagement and issue resolution. In addition, they will take full accountability for the end to end credit service delivery operation. They will deliver service excellence for clients and stakeholders, ensuring the credit operations area is efficiently managed, so that a superior client experience is delivered consistently across all areas of responsibility. The role holder will be responsible for creating and communicating an inspirational vision of the team, with clear business direction and a performance culture that will ensure everyone understands their contribution and value

Decision-making and Problem Solving

Find new ways of working and better hand offs to make the processes more efficient.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Person Specification

Essential Skills/Basic Qualifications:

- CA/CFA/FRM/MBA/Post-graduate

- Experience in managing multiple stakeholders

- Experience in presenting to senior stakeholders

- Experience of working in a Lending environment

- Excellent business acumen to generate results in an operational environment

- Experience on LEAN/continuous improvement/six sigma methodologies

- Excellent communication and strong interpersonal skills

- Strong People management skills. Should have demonstrated experience managing large teams (c100+ staff). Experience of managing teams across multiple sites desirable.

- Strong Client management skills. Should have demonstrated very high client focus with an ability to build strong business relationships with senior stakeholders/business leaders. Should have successfully managed senior client relationships across multiple geographies.

- Experience of working in a multi-cultural and global environment. Demonstrated ability to manage stakeholders across different domains with varying expectations and priorities.

- Sound understanding of Corporate and IB Lending function through loan life cycle; provide guidance and support to the team on complex credits/transactions across Corporate and IB Lending. Enable and empower the team to deliver on process improvements, automation, efficiencies and consistency of process across domains.

- Sound understanding of corporate and investment banking lending products through end to end customer journey and associated risks to be able to engage and partner with stakeholders from coverage, Middle office, risk, technology and other domains and provide strategic thought leadership to deliver on the strategic agenda.

- Build, develop and retain a strong, skilled and motivated team to ensure business continuity and development.