Vice President/Training Head - Technical & Digital - Payment Business

Technical Training/Digital Training Head- Payments- VP

- The Technical Training Head is the custodian of the learning experience within Operations.

- They partner with the business to ensure the learning principles are delivering what is required to support employees in embedding learning and monitor through metrics to track learning progress.

- Knowledge and experience of working in operational teams with an ability to add value to training through the effective use of personal experiences and narrative, in accordance with the Training Approach and Methodology.

- Experience of training and consult/coaching management level and above.

- Experience in curriculum management and competency mapping.

- Experience in MI, Data and Analytics with a preference for involvement with WFM data and capacity planning.

What additional skills will be good to have?

- Computer literacy (word processing, PowerPoint, spreadsheets and database applications).

- Excellent oral, written, and interpersonal communication skills.

- Ability to adapt in a dynamic and fast-paced environment.

- The Operations Learning Partner works closely with the business and with the internal strategy and governance team to form content creation sprint teams and strategically plan and provide learning solutions to their assigned business.

- Own learning solutions from concept through solution delivery to retirement, being responsible for impact and budget.

- Works with the design and development team to design innovative learning solutions, whilst being cost conscious.

- The RDM Partner focuses on the business and the problems they are trying to solve.

- Diagnostics and curriculum management includes providing strategic needs analysis, competency mapping and understanding of performance needs and future skills.

- They ensure that learning objectives are in line with strategic aims of the business and architect the learner profiles to determine needs, behaviors and preferences in coordination with SMEs and HR.

- Focuses on the business and the problems they are trying to solve.

- Delivers diagnostics and curriculum management which includes providing strategic needs analysis, competency mapping and understanding of performance.

- Ensures delivery of a standard and consistent learning experience within Operations.

- Provides the essential link between operations strategy and learning strategy.

- Translates business strategy to learning strategy and support the delivery across the learning community.

- Ensures standardization of curriculum and digital delivery of learner excellence.

- Partners with the business to ensure the learning principles are delivering what is required to support employees in embedding learning and monitors through metrics to track learning progress.

- They ensure that learning objectives are in line with strategic aims of the business and architect the learner profiles to determine needs, behaviors and preferences in coordination with SMEs and HR.

- Own learning solutions from concept through solution delivery to retirement, being responsible for impact and budget. Works with the design and development team to design innovative learning solutions, whilst being cost conscious.

- Utilizes data and WFM insights to recommend decisions and learning solutions.

- Data will provide the backbone to strategic priority programmes across the organization.

- Facilitates the usage of data and reporting for the Technical Training team across the various functions.