Vice President - Service Delivery Operations - BPO - IIM/ISB/FMS/MDI

Job Duties / Responsibilities:

- Manage and optimize operations at scale. Responsible for building an efficient and consistent set of processes and procedures and driving initiatives that build and deliver best-in-class operational practices and customer experience.

- With a wide area of responsibility, the individual will need to be flexible in taking on various roles, be competent and able to plan multiple operational activities.

- The ideal candidate will be committed to excellence, driving people development programs, enhancing employee engagement, knowledge, skills, and morale.

- You will be measured by the organization's ability to provide high quality services, innovative use of new technologies to increase efficiency, achievement of operational performance metrics and drive a strong people growth practice.

- Responsible for supporting the CEO in developing strategic operating plans that reflect the longer-term objectives.

- Building and maintaining an effective Management team.

- Drive continuous development of people.

- Solves complex client issues by proactively identifying and eliminating root cause barriers to accuracy, productivity, and quality.

- Responsible for portfolio management, which includes project prioritization & management, budgeting, control and reporting.

Education and Experience:

- Should have minimum 15+ years of experience in Operations and/or Business Process Management

- MBA preferably from a premium B school

- Six Sigma black belt / Master black belt certification will be an added advantage

- Experience in dealing with international clients

Required Skills / Abilities:

- Proven ability in successfully delivering improvement projects through Six Sigma, Lean or other industry established methodologies

- Ability to collaborate with and present to individuals of varying levels of authority, including Senior and Executive Leadership

- Ability to drive large transformation projects

- Strong Analytical and problem-solving ability