Vice President - Senior Business Analyst - HOST - Operations - BFS

Job Description

Senior Business Analyst-HOST Description

GCB 4

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HOST is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Operations

Global Operations is a business-aligned, customer-servicing organization with the primary objective of driving operational excellence across our businesses worldwide. Achieving this through the consolidation, simplification and continuous improvement of processes across the full range of operations, the division simultaneously takes responsibility for managing operational, location and processing risk and ensuring that services provided are at a best-in- class price point for the required quality level.

Role Purpose

Senior Business Analysts are at the center of how Transformation shapes, delivers and embeds change working with the business and our delivery partners. Primarily, the Senior Business Analyst will be responsible for managing and executing the analysis activity within one or more of the priority programmes. They will lead multi skilled teams responsible for the Requirements Management, Design, Change Management and Implementation Management activities during project delivery. Senior Business Analysts often act as experts across multiple projects and programmes simultaneously, guiding the teams on their approach to Requirements Management and other analysis activity. Senior Business Analyst's will also oversee Change Management activities spanning from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organization alignment); and tracking and taking actions on change readiness, adoption, and feedback. They are also ultimately responsible for Implementation Management, including planning, controlling and reporting on implementation of the change - product-, focusing on accelerating benefits and minimizing risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). Senior Business Analysts will often play a people / team management role within the projects / programmes they work on. As members of the Transformation management team, they will also have line management responsibility for a group of more junior resources within their resource pool (as related to their job family). Alongside project delivery responsibilities, the Senior Business Analyst will be a member of the Transformation management team and may have responsibility for a pool of Business Analysts being accountable for people management, performance management, resource management and professional development. They work closely with the Project Management Office, Process Consultants and Business Consultants to ensure analyst resources are utilized effectively and resource supply meets the needs of upcoming project demand.

We are currently seeking an ambitious individual to join this team in the role of Senior Business Analyst-HOST, Operations. In this role, you will:

Principal Accountabilities: Key activities and decision making areas Typical Targets and Measures

Value Creation

- Anticipates and manages stakeholder expectations, fostering open and honest communication; resolves stakeholder conflict and represents the interests of other stakeholders

- Identifies and analyses complex problems involving the wider team; generates feasible and creative solutions considering all aspects and consequences; leads brainstorming meetings to discuss and/or resolve problems

- Questions current state and facilitates stakeholders to identify opportunities for improvement

- Uses understanding of the Group's strategy, strengths, weaknesses and the external marketplace, to inform business decisions and create competitive advantage

- Understands different mind-sets and analyses options to develop implementable solutions

- Exhibits high energy, understands issues within team and galvanizes others to achieve goals

- Gains a clear understanding of others- point of view by listening, asking clarifying questions and

- Target - Maximize time spent on generating value for our partners.

Measure 1 - % resource time allocated

- Partner facing- activities by competency.

Measure 2 - Chargeability (i.e. billable vs. business development pipeline creation and practice development)

- Target - Deliver transformational programmes and achieve stated revenue and costs benefits.

Measure - % of target delivered against plan.

- Target - Delight our partners through delivery of exceptional service.

- Measure - Business partner satisfaction (internal) relating to project process and outcomes reflecting back; encourages and facilitates open and honest debate with tact and integrity, even where sensitive issues are involved Articulates or translates complex information in clear, meaningful and structured way to suit audience

- Builds effective working relationships with analysis and design teams in our delivery partners and works well with external partners

- Often acts as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements gathering, design, and change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope.

Customers / Stakeholders

- Operational Performance

- Coordinates requirements gathering, documentation, prioritization and traceability working with multiple programme

- Teams and senior stakeholders. Works with the team to break down requirements into rigorous level detail and translates business requirements for use by delivery partners.

- Challenges requirements and designs detailed, innovative business solutions to realize agreed business requirements

- Supports the business in assessing current state operating model and translating strategy into target operating models,

- considering the impacts on customers, products/services, organization, people, process, technology and other key factors.

- Supports Transformation Business Architects in more

- Target-Consistent delivery and articulation of high quality requirements to all stakeholders

- Measure- Completeness and quality of requirements, as well as alignment to business case

- Target - Effectively manage operational risks and internal controls

- Measure - Number of outstanding risks not mitigated to plan

- Target-Effectively deliver change in line with Transformation process consulting, business consulting and programme/project management methodology, leveraging best practice to achieve excellence in execution

- Measure- Adherence to methodology deliverables and steps

- Target- Ensure the change is rolled out with minimum

Capability and People Development

- Manages a cross- functional/cross-cultural team and the performance of individuals/teams against performance objectives and plans

- Manages and endorses team engagement initiatives, fostering an environment which encourages learning and collaboration to build a sense of community

- Creates environments where only the best will do and high standards are expected, regularly achieved and appropriately rewarded; encourages and supports

- Target - Manage and develop our people effectively in order to drive higher performance, manage underperformance and achieve departmental performance differentiation

- Measure - Quarterly pulse survey

- Target - Build networks with key stakeholders, creating an ability to execute at pace with minimum conflict

- Measure - Business Partner Survey

Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)

- Content heavy role - Senior Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.

- Stakeholder complexity - Senior Business Analysts will often need gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no Transformation supervision.

- Multi-disciplinary - Senior Business Analysts need to be able to shape business requirements and solution designs that encompass all aspects of the delivery (customer, people, process, policy, technology - system, data, infrastructure, etc.). Often Business Analysts will work across multiple projects at the same time.

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

The vision statement for Transformation team is - To be the businesses- primary change partner, support the implementation of the Group Strategy and make change a source of sustainable competitive advantage for - . The job is a major point of contact with the business and IT. The jobholder works independently and has a high level of flexibility to consult with the business at all levels. They will need to have the ability to work closely with and build good relationships with Software Delivery, IT Operations, Service Delivery, and with other delivery partners and global Functions. The jobholder is expected to successfully engage in multiple initiatives simultaneously, taking a lead analyst role in larger projects, directing all analyst activity.

Management of Risk (Operational Risk / FIM requirements)

The jobholder will also continually reassess the operational risks and likelihood of operational risk occurring. This will be achieved by reviewing risks associated with the role and inherent in the business, taking account of changing global economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new processes. Effective and timely remedial action should be evidenced. Group Programmes and regional/local programmes/projects must be managed in accordance with the Group Controls Framework and with relevant FIMs. Solutions must comply with applicable legal and regulatory requirements - albeit that inherent in the role is the requirement to challenge our interpretation of these requirements to ensure that we take a commercial approach to their implementation.

Observation of Internal Controls (GHR / FIM requirements)

The jobholder will adopt the Group Compliance Policy by escalating any identified compliance risk in liaison with, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term - compliance- embraces all relevant financial services laws, rules and codes with which the business has to comply.

Business Analysts adhere to the Groups standard tools and methodologies:

- Transformation Business Consulting Framework

- Transformation Process Reengineering Framework

- Transformation Initiation Framework

- Transformation C&I Framework

- Transformation Project Management Framework

- Transformation Programme Management Framework

- Group Standard Business Case

- Transformation tools like Clarity

Role Dimensions (e.g. balance sheet size, lending or expenditure limits, size/volume of transactions, budget, etc. in USD'000)

The Senior Business Analyst will be responsible for managing the analysis activity in at least one priority project/programme with a medium to high level of scope/complexity. The Senior Business Analyst may be required to manage a pool of Business Analysts and be the main point of contact for Business Analysis resource within the priority market having accountability for resourcing and performance management activity.

Headcount reporting to this

role Direct: 0 Indirect: 0 Total: 0

Qualifications

Knowledge

- Expert knowledge of Business Transformation Frameworks, methodologies and best practice techniques

- A thorough understanding of the purpose, values, culture and fundamentals of Transformation

- Outstanding understanding of Group structures, processes and objectives

- Very strong knowledge of the external environment - regulatory, political, competitors etc.

- Business re-engineering knowledge

- Advanced Business analysis, requirements gathering and design techniques

- Advanced Change management and implementation management techniques and approaches

Experience

- Proven track record as an outstanding analyst or consultant

- Overall financial services industry knowledge with specific functional expertise

- Extensive experience of using multiple analysis techniques in a change environment, with a mix of business, operations and technology focused projects

- Experience of business case development and a sound understanding of how design enablers underpin business benefits

- Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact center, trading floor, operations, head office etc.).

- Excellent communication, inter-personal and negotiating skills

- Excellent decision making and problem solving ability

- Advanced judgmental skills to identify and resolve problems

- Experience of managing large teams and resources located remotely

- Ability to motivate and lead people, employing appropriate management styles

- Proven ability to work across regions whilst maintaining a global perspective

- Proven ability to work with senior stakeholders and business sponsors

Capabilities

- Decision Making

- Achieving Excellence

- Delivery at Pace

- Collaboration

- Impactful communication

- Commerciality

- Business Analysis & Design

- Business Case and Benefits Realization

- Change and Implementation Management

- Process Re-engineering

- Planning and Plan Management

- Stakeholder Management

- Problem Solving and Critical Thinking

- Consultancy

- Resource and Team Management

Qualifications and Accreditations

- Certified Business Analysis Professional (CBAP) - Optional

- Lean Six Sigma Black Belt - Optional

- Degree in Business Information Systems or a related field - Optional

- Degree in business administration / management / economics, engineering and science - Optional

Number of Openings: 1 Additional information:

- All applicants must have successfully completed their probation period.

- All applicants must have a minimum performance rating of 3 in their most recent annual performance appraisal.

- All L4 and L5 applicants should have served at least 24 months and should have successfully completed respective learning curve tenure, in their current role as on closing date.

- Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.

- Application form should be submitted along with the current CV

All applicants should inform their respective Line Managers of their application.

- All the completed applications should be submitted on or before the closing date.

- The Company reserves the right to change any terms and conditions related to employment, mentioned in the Offer Letter and the Rules and Regulations governing the conduct of the employee in the Company. Such change would be intimated by the Company through an internal communication to the employees at large.

- Right to work is required. Local employment rulings and restrictions will apply

You- ll achieve more at is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.