Vice President - Product Management - CRM - IT

We are currently looking for highly skilled and established Product Leader in space of CRM, for a deep IP technology platform company.

For this role you must have strong, practical, hands-on experience as specified below:

- Deep understanding of CRM products & platforms.

- You should be a strategic thinker, an effective communicator and an expert in technological and roadmap development to set a vision for the platform evolution.

- Ability to work with customers, internal product and customer experience (CX) teams to develop an understanding of our customers' needs and translate those needs into actionable plan.

- To be able to collaborate with teams such as Sales, Product Marketing, Program Management, Engineering and Operations to ensure success throughout the life of the products.

- You should have big picture of architecture and should be able to set good development practices for delivery.

- Should be very well versed with the entire competition landscape like what other big or small players are doing, latest technology trends etc.

You and will act as both a technology and business expert, making decisions that will impact the current and future operations of the company. Knowledge and experience in BFSI / banking domain would be preferred.

What you will do

1. Setting a vision for product roadmap will evolve.

a. Define Product roadmap for 24- 36 months in terms of planning, prioritization, tracking and stake-holders dependency management

b. Develop a vision & strategy for the product by assessing and anticipating market/ industry trends, as well as giving a direction to the sales and marketing which will enable the business to become market leaders

c. Define metrics that help asses business performance and measure feature/ release specific success

d. Conduct market research and competition risk assessment to design new use case (stories, framing user interfaces and flows) across domains on new trends and top features

e. Identify venues of improvement, opportunities to push the product in market and enhance lead generation which will ace the product in current scenario and drive business growth

2. Enabling financial success

a. Design pricing in terms of licensing models, implementation services and support requirement for product/platforms

b. Work out financial models, revenue & cost models to compliment product planning

c. Mentor the internal teams like development, tech, sales and marketing in building synergies towards product enhancement

d. Enable a culture of "Frugal Innovation"

3. Establish thought leadership

a. Demonstrate thought leadership through whitepapers, panel discussions, blogs and case studies which will also help in gaining market and industry insights through these interaction

b. Have a polyglot mind-set with the holistic development of product across its interfaces on desktop, web and mobile to enrich the client experience