Vice President - Operations - IT

The Role:

Head the following 6 departments in operations -

1. Customer success.

2. Logistics partnerships management.

3. Shipping partnerships management.

4. Key account management.

5. SME sales.

6. Onboarding/VAS.

Key Responsibilities:

- Manage the process optimisation, performance management and growth of the company and support the CEO and COO in the overall performance of the company.

- Take ownership of operations and delivery for both India and overseas and help service clients.

- Work on a strategy plan for the company and manage execution of all the work-streams/projects that are critical to achieve long term objectives.

- Provide leadership to the operations and client servicing teams in delivering services to customers with high quality.

- Set and manage targets and deadlines for the teams reporting and be responsible to the COO for the overall growth and strategy of the company.

- Provide leadership, influence, vision, and direction to contribute to help exceed strategy plan aspirations and continuously refine the strategy based on internal and external developments.

- Lead and manage the projects with teams of Team leaders, project leaders etc.

- Ensure adequate staffing on projects, manage career progression, and hire the right talent, manage strategic initiatives.

- Oversee delivery, implement new high efficiency methods, handle customer escalations, and drive new initiatives.

- The role will also involve interface with the product management team with suggestions and getting new features implemented, necessary for delivery.

- The candidate's work, among others, will involve substantial analytics, projections, and estimation.

- Manage and work closely with senior stakeholders for our company for smooth execution of projects. Ensure team is prepared for all critical strategy presentations.

- Highly visible role -- influence and own execution of our company in the transformation journey across the whole organisation.

- Analytically driven resource and process planning.

- High quality delivery with cost control.

- Connect with customers for relationship building & Escalation Management.

- Work with product team for new feature implementation

- Implement new initiatives end-to-end.

- Reporting to top management with execution and efficiency MIS.

Skills Required:

- Strong effective communicator with powerful written and verbal skills in English

- Teamwork and people motivation and management skills stakeholder management; interpersonal skills, collaborative culture, negotiation skills, influencing skills, decision making skills.

Qualifications & Experience:

- B Tech. + MBA from an institute of repute.

- 5+ years in Operations and Project Management.

- 5 years in consultant role.

- Good English communication skills written and verbal.

- Proven experience in defining and delivering long term / short term strategy projects.

- Strong influencing skills and experience of working in complex stakeholder environments.

- Results driven dedicated to setting and achieving quantifiable goals for self, team and all projects.

- Extremely proactive with strong bias for action.

- Demonstrated ability to take ownership over increasingly larger projects.