Vice President - Operations - eCommerce

Vice President, Ecommerce Operations

- This position is a part of the Senior Management Team Reports to Chief Executive

- Candidates applying must have complete fulfillment management experience in high demand environments.

Duties and Responsibilities :

- The VP of eCommerce Operations develops sound, well-thought-through strategies that will meet the company's objective to provide an unparalleled delivery experience for our customers

- Sets up detailed processes for every aspect of service delivery and customer experience including order processing, packaging, delivery, returns, and any other customer needs.

- Builds a robust organization staffed with committed, intelligent, and honest professionals

- Engineers and oversees logistics and fulfillment operations to improve overall productivity, efficiency and cost structure.

- Identifies new trends, operational solutions and value-add processes that create competitive advantages for the company.

- Develops and executes against a long-term, sustainable infrastructure plan to support the growth and strategic initiatives of the company.

- Implements and maintains best practices, including technology advances, policies and procedures.

- Develops and manages the company's fulfillment operations budget.

- Sets up and directly oversees the company's Supply chain infrastructure consisting of Distribution Centers, Warehouses, Pick-up points, transportation fleet, and other supporting assets.

- Directly manages a large team consisting of corporate staff, warehouse & logistics personnel, and on-the-ground resources.

Education and Experience :

- MBA in Operations or equivalent academic credentials

- Passionate about customers and their right to receive a world class experience from the company.

- Minimum 10 years of experience in logistics, transportation and fulfillment operations management.

- 12 + years of experience in, and solid understanding of supply chain best practices.

Desired Skills and Background :

- Strong e-commerce fulfillment management experience in high paced, high demand environments.

- Strong skills in process-engineering and ability to get into atomic level of detail for all critical processes in the delivery chain.

- Ability to work in a high pressure, time sensitive organization with an unrelenting focus on overall customer experience and a clear sense of purpose

- Ability to develop and maintain business relationships and work cross-functionally across teams in the organization.

- Exceptional thought leadership, people management and mentoring skills.

- Highly motivated with a proven track record of successful delivery.

- Strong analytical skills with a good understanding of finance and accounting principles.

- Must have demonstrated background in building and managing large organizations consisting of both direct and indirect reporting roles.

- Experience working with SAP ERP is a plus but not mandatory

- Strong understanding and appreciation of technology and its role in supporting service delivery and operations in an eCommerce environment.

- The candidate should demonstrate high levels of integrity, humility, ability to learn from experience, and lead the way in achieving the company's manifold objectives.