Vice President - Operations - Collections Portfolio - FinTech

About the Role:

We are looking for an experienced Head of Collections to lead and grow a high performing team of operations. You will be responsible for improving the collections efficiency, managing the cost of collections, and ensuring the legal guidelines are followed.

Responsibilities:

- Building and managing a team of collections executives and meeting the collections targets.

- Managing the delinquent portfolio and the cost of collections

- Responsible for recovery of over dues from the delinquent pool

- Ensuring the borrowers are made aware about the payment terms and conditions including due date, payment amount and modes of payment available to them

- Ensuring legal guidelines are followed for the end-to-end process of debt collections and recovery

- Providing adequate support for all legal actions initiated on the portfolio being managed.

- Monitoring of collections team to identify and resolve any malpractices or deviation from the Code of Conduct

- Manage agents and allocate work on regular basis

- Ensure digital approaches with fair code on the overall collections portfolio

- Managing the escalations from clients and providing feedback on credit policy based on insights collated

- Compliance with audit requirements, internal policies and relevant regulations

Requirements:

- B. Tech/ MBA from a renowned college

- Set expectations around targets with respective clients

- Build robust reporting systems to track daily/ weekly/ monthly collections for different clients and benchmark them against respective targets

- Prior experience leading a part of or the entire collections process at a FinTech lending firm/ NBFC

- Strong understanding of key metrics such as Days to Collect, collection efficiency, etc

- Knowledge of consumer lending, debt recovery and collection processes

- Prior experience in capacity planning, productivity improvement, managing SLA to provide superior service to the customer

Location: This role will be based out of New Delhi

We offer an innovative, fast paced, and entrepreneurial work environment where you- ll be at the centre of leading change by leveraging technology and creating boundless impact in the FinTech ecosystem.