Vice President - Operations - BPO/Staffing Firm

Vice President Operations (Philippines) - BPO/ Staffing

- The Vice President of Operations will plan, direct, coordinate, and oversee operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization.

Supervisory Responsibilities :

- Recruits, interviews, hires, and trains management-level staff in the department.

- Oversees the daily workflow of the department.

- Provides constructive and timely performance evaluations.

- Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

- Establishes, implements, and communicates the strategic direction of the organizations operations division.

- Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.

- Collaborates with other divisions and departments to carry out the organizations goals and objectives.

- Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.

- Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organizations business plan and vision.

- Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.

- Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects.

- Establishes and administers the department's budget.

- Presents periodic performance reports and metrics to the chief executive officer and other leadership.

- Maintains knowledge of emerging technologies and trends in operations management.

- Identifies training needs and ensures proper training is developed and provided.

- Performs other related duties as assigned.

Qualification And Experience:

1. 15+ years of industry-related experience in BPO or Staffing Industry including three years in upper management required.

2. Will have a strong commitment to leadership, employee development and a keen interest in and familiarity with technical systems, in addition to an exceptional level of dedication, motivation, and intelligence.

3. Demonstrated ability managing and developing large high-performance teams of associates/ managers is required.

4. Excellent verbal and written communication skills.

5. Strong supervisory and leadership skills.

6. Extensive knowledge of the principles, procedures, and best practices in the industry.

7. Excellent organizational skills and attention to detail.

8. Strong analytical and problem-solving skills.

9. Proficient with Microsoft Office Suite or related software.

Remuneration:

An outstanding remuneration package that rewards professionalism and diligence will be on offer for the successful applicant as well as a well-defined career path. An excellent package will be on offer for the right candidate, including an above industry base salary for the right person as well as the most complete employee benefit scheme. Don't miss out on this opportunity to join the market leader