Vice President - Operations - BPO

Vice President Operations

- Should have managed manpower of 1000 people in a BPO industry

- 8-15 years with multiple processes in diverse setups.

- Build a strategy for claims delivery function and align it with business strategy, to achieve operational excellence.

- Manage and empower teams involved in enrolment, in-warding, receiving, tabulating & approving to enhance operational efficiency.

- Drive innovation and change across the claims function to make work seamless and more effective.

- Ensure TAT and SLA promised are adhered to ensure claims processing is faster and error free.

- Develop people in the function to expand their capabilities and optimize the workforce

- Strive for scalability of claims operations and ensure readiness for future.

- Oversee day-to-day claims delivery operations.

- Bring operational changes in claims delivery that brings a change in the entire organization.

- Multiple environments/ domains exposure/Large operations.

- Experience in large scale BPO at multiple locations.

- Scalability of Operations and Future Readiness

- Analytical Ability

- Operational Excellence

- Problem Solving & Decision Making