Vice President - Operations

- Monitoring & Driving PAN India operations

- Designing & implementing operational processes, system & policies

- Monitoring Quality & Training

- Client connect programs to be planned, implemented & driven

- PnL & budget monitoring and control

- Ensuring organic growth of the business

- Ensuring smooth functioning of backend support systems

- Driving & evaluating KPI's

- Driving and implementation of automation in operations.

- Supporting DSO to be maintained as per set target