Vice President - Middle Office Operations - BFSI

Job Description:

- Manage team providing leadership and oversight.

- Partner within the trade Ops team and across the team to ensure the end-to-end process is completed appropriately. Responsible for final signoff.

- Respond to and resolve client inquiries on a timely manner.

- Perform root cause analysis for their respective clients to increase STP and reduce client inquiries.

- Partner with client service teams to help change client behavior was required to remove manual processes.

- Strong understanding of Risk Management and should be able to manage the issues exceptions above materiality thresholds for resolution

- Partner with the technology strategy team to help identify internal and external facing technology improvement opportunities.

- Ensure all day to day queries dealt with within required SLAs and escalate issues.

- Follow established processes and procedures; Look to modify/iterate processes and procedures to continually improve accuracy, reduce redundancy, and mitigate risk

- Perform the EOD process to ensure all deliverables were met timely and accurately and that exception are appropriately noted.

- Attend and drive internal onshore partner meetings, usually via conference call, to ensure needs and expectations are consistently met or exceeded; ensure resolution of follow up items.

- Active involvement in projects within the team

- Maintain all process documents; BCP, SOP, SLA and recertify on a timely basis

- Update KPI and KRI's on a daily basis

- Attend internal onshore partners meetings, usually via conference call, ensure resolution of follow up items

- Plan and Track training needs and programs for people development

- Regular one on one and skip level meetings

Qualifications :

- Bachelor's/Master's degree required (business discipline preferred)

- Minimum 10-12 years in Financial Services industry, preferably in custody & fund services, markets or prime brokerage space

- Extensive working knowledge of Microsoft Office products including Word, Excel, Access, Visio and Outlook Express (or similar email program)

Core Abilities :

- Excellent prior custody & fund services, markets or prime brokerage operational experience along with managing staff

- Ability to work closely with business partners and interact with all staff levels

- Ability to be flexible, follow tight deadlines, organize and prioritize work

- Experience of working on multi-stream programs

- Strategic thinking coupled with practical execution

- Strong analytical and problem-solving skills including taking the initiative to drive change and enhance controls

- Ability to manage through a changing business landscape

- Candidate must have a control focused agenda, and a thorough understanding of program/project risk

- Anticipate issues and aggressively drive initiatives to ensure results

- Self-starter and ability to learn quickly

People and Communication :

- Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments

- Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change

- Leadership with proven ability to manage by influence to promote change

- Proactive in identifying and escalating issues

- Leadership / Teamwork: Builds effective teams committed to organizational goals; fosters collaboration among team members and among teams

- Manage Disagreements: Brings substantive conflicts and disagreements into the open and attempts to resolve them collaboratively; strives for win/win solutions

Business and Subject Matter Knowledge :

- Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody and/or

- Subject matter expertise in Equities, Fixed Income, FX, Collateral, Derivatives.

Education and Certifications

- Bachelor's Degree required or equivalent