Vice President - Legal Escalation Desk - LLB/LLM

Purpose of the role:

The role is responsible for overseeing and managing escalated legal issues, ensuring compliance with regulatory requirements, and coordinating with legal teams, customer service, and other internal departments. This role involves handling high-risk and sensitive cases, including customer disputes, litigation threats ans regulatory inquiries.

Key Responsibilities:

1. Escalation Management with Regulatory bodies

- Ensure clear understanding of the regulations and policies involved

- Maintain detailed records of all communications and actions taken

- Develop a standard operating procedure (SOP) for handling such escalations

2. Replying to governmental and regulatory authorities within a defined TAT:

- Prioritize & ensure timely resolution of escalations while mitigating legal and reputational risks

- Use templates for common issues to speed up the process

- Regularly review and update these templates to ensure compliance and accuracy

3. Managing complicated customer escalations, including those to the senior management

- Handle such escalations with utmost care and professionalism

- Provide clear, concise, and factual information in responses

- Keep the senior management and other relevant stakeholders informed of the progress and resolution

4. Coordination with internal business stakeholders

- Establish regular communication channels with key stakeholders

- Use project management tools to track and manage escalations

- Schedule regular meetings to discuss ongoing issues and resolutions

5. Reviewing processes leading to escalations

- Conduct root cause analysis to identify the underlying issues

- Propose and implement process improvements to prevent future escalations

- MIS management which will help analyze and improve processes leading to such escalations

- Keep the management and relevant teams informed of these changes

Expertise required/Domain Knowledge: Bachelor's degree in law (LLM / LLB) or equivalent

No. of years of relevant experience: Min 11-15 Years of experience of progressive experience in litigation/Escalations/Regulatory Management.

Any specific specialization/education:

- Should possess sound legal processes knowledge & operational procedures

- Should have excellent understanding of process and regulations governing NBFCs and HFCs.

- Strong problem-solving skills, strategic thinking and decision making abilities to navigate complex collection challenges and opportunities

- Excellent communication and interpersonal skills with the ability to interact effectively with internal stakeholders, external partners and customers