Vice President - Learning & Development Operations - BPO/IT/Consulting

Role : Vice President - Learning & Development (Operations)

Location : Bangalore / Mumbai

Role Description:

Responsible for the learning operation strategy and directing all functional areas within learning operations, including Learning Solutions, Vendor Management and Learning Delivery Excellence .

Responsibilities & Accountabilities:

Manage and Develop the Learning Operations team:-

- Responsible for all management facets of Learning Operations teams (e.g. training, engagement, mentoring, succession planning and annual performance process)

- Work with Talent Lead and Learning Operations Team Leads, consult with SDO Leadership for local perspectives, on management and development of Learning Operations teams

- Drive collaboration across and among teams within Learning Operations

Manage Learning Operations:-

- Develop learning operations strategy and documentation, including solutioning, strategic delivery, and vendor management

- Consult with Organisation-wide Partnerships on innovation and analytics

- Drive development and delivery tools and platforms which support the learner experience

- Support optimization of learning solutions components

- Resolve operational issues across Learning Operations, create operational approach and implement continuous improvement including cost to serve and automation

- Ensure delivery of agreed learning services while achieving cost improvements and productivity gains

Manage to Contract Operational and Financial Commitments:-

- Develop strategies to manage and reduce costs on standard learning offerings, assets, technologies, licenses, facilities, subcontractors (where required)

- Manage recruiting, staffing, pyramid mix, utilization, cost-to-serve, and capacity of staff to optimize balance between cost and learning targets

- Create and track to standard service level agreement (SLA) and other financial/operational metrics

- Develop supplier/vendor/sub-contractor strategy for learning operations

- Participate in account quality review process and engage appropriately in the Organisation Quality Assurance program as appropriate

Support Solution Design Processes and Team Leads:-

- Support Learning Operations Team Lead with operational functions such as C2S, Automation, personnel, SLA and overall metrics

- Introduce new approaches, solutions, strategies, tools, etc. based on Organisation-wide Partnerships in innovation and analytics

- Push learning operations strategy into the Learning Operations Teams

- Be escalation point for regional training center, ACLC and other delivery channel challenges

- Be escalation point for Knowledge Management Services challenges with industry and offering clients