Vice President/Lead - Operations - HR Service Center

VP HR Service Center Lead, Operations -Leading Investment job in Pune

Your responsibilities include:

- An opportunity to be part of the leadership team of MyHR S&S Pune and participate in driving the ongoing transformation of the service delivery model

- Build an ecosystem for execution of the broader MyHR S&S strategy

- Own operations across assigned service areas & geographies, take a lead in driving given aspects of the transformation & culture agenda, demonstrate exemplary leadership in engaging the team and business partners

- Demonstrate expertise in the areas of process improvement & automation to deliver on the transformation & employee experience agenda

- Seek to build strong positive working relations with business partners and establish trust based partnerships

- Bring outstanding people practices and growth mindset to MyHR S&S

- Improves controls & compliance framework to minimize risk, yet optimizes efficiency & delivery capability

Your future colleagues :

MyHR S&S is the first HR point of contact for over 85% of employees and supports employees across APAC, UK & Americas. It is focused on improving employee experience with HR processes through use of self-service, robotic and artificial intelligence. It aspires to offer value adding consultative services to managers & employees. The operations team supports all major HR activities from recruitment to separation, e-learning, background verification and employee queries.

We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm's D&I ambition which is an integral part of our global Conduct and Ethics Standards.

Qualifications :

Education/ Training :

- Post Graduate/ Graduate from a leading institution

- Lean/ Six Sigma certification (preferred)

- Proficient in MS Office suite

Experience :

- Managed teams of at least 50 people across levels with focus on building capability

- Expertise in managing service delivery operations, service management framework and SLAs

- Demonstrated work in improving processes and adding new value to the process & organization via Lean/Six Sigma or similar methodology

- Managed senior business partners within HR and business across geographies & cultures

- Involvement with compliance & control activities like SOX, internal & statutory audits, creating/maintaining internal controls for management monitoring and governance

- Data analysis and reporting for senior management

- Managing vendors and vendor SLAs

- Experience with technologies like robotics, self-service modules, artificial intelligence

- Driving culture & transformation agenda to embed elements like Customer Centricity or Continuous Improvement

- Outstanding levels of integrity and values in line with Credit Suisse Conduct & Ethics Framework

Leadership/People Competencies :

- Ownership - Is a self-starter, demonstrates a strong sense of ownership & responsibility

- Passion for results - Is outcome driven

- Customer Centric - Keeps customer at the center of all initiatives & solutions

- Relationship builder & collaborator - builds trust and constructive relations across the organization

- Values Driven - lives the organizations values

- Candor - Challenges the status quo. Appreciates open & transparent conversations. Does not hesitate in communicating difficult messages or disagreements

- Excellent written & verbal communication - Has strong ability to convey ideas, present to & influence senior management, business partners, peers & team

- Dedication to fostering an inclusive culture and value diverse perspectives