Vice President - KYC/Customer Due Diligence - BFS - Global Service Centre

(Only Female Candidates)

Global Service Centres

Our Global Service Centres are an integral part of Global Operations. Employees based there manage day-to-day customer transactions and processes for the global businesses. This may include transactions for our retail bank such as processing loans, credit cards, insurance and mortgage applications, opening new accounts, and managing customer enquiries through contact centres and digital platforms.

Employees in the Global Service Centres also run and manage operations for commercial bank customers. This includes processing credit applications, facilitating payments and managing the import and export transactions that enable customers to protect and grow their businesses through international trade.

Role Purpose:

The purpose of this role is to lead a number of teams of processors and / or checkers to ensure that transactions are processed accurately and that transactions are passed without defects.

The tasks carried out by this category will include some or all of the folowing:

- Ensuring the teams deliver in line with demand statements.

- Planning and prioritisation of day to day processing across teams.

- Establishing targets for a number of teams to meet overall goals in Production Quality and Financial Performance.

- Implementation of change programmes as directed by the Functional Manager.

- Developing and/or implementing Operating Procedures in accordance with the Business Services Operating Model; highlighting any local procedures.

- May lead remediation activity relating to CDD and KYC checks.