Vice President - Investigations - Business Management - Investment Bank

Primary day-to-day responsibilities include:

- Support in the design and implementation of Investigations offshore organization structures, including inward boundary changes (DRA roll out).

- Support to shape and deliver investigations location strategy.

- Work closely with the workforce management (WFM) team and regions on enhancing central resource planning and forecasting capabilities, including data and insights such as headcounts, vacancies, attrition, production capacity etc.

- Work closely with relevant CAO teams to oversee smooth administrative execution of agreed FTE and budget boundary changes.

- Lead administrative team supporting raising of HATs, position IDs and all business administrative tasks related to billing and recharges.

- Act as a point of contact for handling all hiring and PNR related issues with relevant HR partners.

- Centrally maintain GBRT tool and timely review of BIA/BCP documents and support coordination of appropriate BCP testing.

- Review all PLAs with respective regions for consistency and maintain them centrally. Support the periodic review of these documents with respective regions/GSC teams.

- Liaise with site CRE and IT contacts for all local administrative matters such as adequate desks, IT equipment. Engage with site People initiatives and facilitate execution within Investigation teams.

- Lead and execute the people strategy and employee engagement action plans across all GSC centres.

- Support organizational change and business transformation through strong communications planning, collaboration with GSC Investigations leadership, stakeholders and Communications partner, and attention to detail during implementation

Customers / Stakeholder:

- Support Head of Investigations offshore in design and implementation of Investigations offshore organization structures. Ensure he/she is clearly briefed on material functional management matters.

- Partner with WFM, CAO, HR and various global and regional MI teams to ensure that FCI Leadership team has the management information it needs for effective management of Investigations teams offshore.

- Work with GSC Investigations managers to ensure all administrative activities are standardized and centralized, freeing up team leader capacity to focus on core Investigations.

- Build productive relationships across other COEs within Risk and Compliance to ensure we pick up on best practices from other functions.

- Closely work with all Investigations offshores teams to drive the people agenda and action plans forward. delivery of the People and Communication agenda.

Leadership and Teamwork:

- Proactively initiates, develops, and maintains effective working relationships with key stakeholders, CoE leads, and other functions

- Demonstrates the ability to cooperate with a variety of people (across WFM, CRE, HR IT, Transformation and Investigations) to achieve results

- Driving and encouraging constructive cross-GSC and cross-region teamwork through collaboration

- Willingness to take on additional tasks and/or duties as needed.

- The role requires interactions with a number of senior stakeholders and there will be a will need to influence the priorities of multiple teams to ensure projects and initiatives critical to success are executed to plan.

- Role model collaborative working across all teams, fostering a positive working culture, learning lessons, adopt best practice and share to deliver common streamlined approaches

Operational Effectiveness & Control:

- Support the continuing development and transformation of the Investigations offshore model to ensure the business operates increasingly effectively and efficiently

- Ensure the function is aware of (and adheres to) relevant internal control standards, guidelines and procedures through proactive communications and information cascades.

- Continuously monitor and assess the resourcing, costs and spend of the team and drive financial discipline.

What you will need to succeed in the role: (Minimum Qualification and Skills Required):

- Experience in metrics, data analysis and providing management intelligence (MI) or other reporting highly required

- Possess in-depth knowledge of financial budgeting and billing to relevant business framework level cost centers

- Experience of report generations, presentations to senior stakeholders, data collations, data reviews

- Should be effective in guidance, leadership and stakeholder management.

- Knowledge of in any one or combination of tools such as PPT, Word, Excel Advanced level, SharePoint or similar workflow tools

- Strong attention to detail, communications, planning, coordination, communication and interpersonal skills.

- Lateral thinker, with ability to manage change and analytical ability to recognize areas of improvement and drive projects

- Ability to think creatively to drive innovative/automation solutions

- Excellent communication and inter-personal skills, with experience of dealing with managers at all levels.

- Resourceful, creative and inquisitive approach to highly complex tasks