Vice President - Human Capital Reporting & Analytics - BFSI

Vice President - Human Capital Reporting & Analytics

Designation : HCRA- Vice President - Operations

Job Description :

- Human Capital Reporting and Analytics (HCRA) currently has an opportunity for a highly motivated, career oriented individual as an Manager within Citi Shared Services (CSS), based in Mumbai.

- The position will support delivery of human capital reporting to HR (primary business partner), Global Functions and other Global Business in a seamless and efficient fashion.

- The Service Manager role involves understanding the overall business problem and provide advance analytics solutions, focus on relationship, demand management and developments of insights through deep and constant interactions with partners at all levels.

- The individual will lead and execute strategic migrations for the CoE and work in close partnership with the Re-engineering Strategy Group Manager in the CoE.

Specific accountability includes, but not limited to :

- Drive migrations, process streamlining, and consolidation of HR reporting activities and processes for the CoE ensuring thorough considerations and stakeholder buy-in, working with various stakeholders from the sending team, service center management, project management office, etc.

- Ensure the completion of the full end-to-end process methodology for each project; with focus on transparent/seamless work transition, process improvement, service delivery and ensuring appropriate service control mechanisms are in place

- Ensure all processes and procedures are documented using the required project templates and standards, with required reviews by the Customer, Risk and Compliance, Operations being completed

- Ensure adherence to information security guidelines

- Understand the working processes for each project and/or limitations in order to ensure workarounds are creatively utilized to meet project needs and recommend and implement process re-engineering, where applicable

- Able to identify, manage, anticipate, identify opportunities and address key stakeholders- expectations and provide timely feedback to necessary stakeholders by understanding needs and questioning assumptions in executing migration and resource and location strategy projects without sacrificing quality and controls on delivery

- Continuously review existing processes and identify opportunities to drive standardization and efficiency while delivering highest level of partner satisfaction

- Communicate effectively with clients and business leaders to clarify reporting needs and facilitate reporting solutions that meet or exceed the needs of the client

Qualification and Skills :

- Post Grads Degree or equivalent

- 7 to 8+ years of experience in extensive project management

- 5+ years of experience and very strong knowledge of leading re-engineering and change within an organization across multiple countries

- 5+ years of experience in an HR Reporting or Management Reporting role, including demonstrated experience of managing senior business partner relationship

- Demonstrable experience of influencing and leading across a matrixed organization

- Highly effective communicator, able to interact with senior, global business management

- Ability to work independently and take personal initiative

- Sharp motivational and influencing skills

- Ability to code using SQL and VB

- Highly proficient in MS Excel, Access, and Oracle Databases