Vice President - HR Business Partner - BPO/IT

Overview:

- The Senior HR Business Partner serves as a strategic advisor to business leaders, aligning HR initiatives with organizational goals while supporting employee development and engagement.

- This role requires a deep understanding of business operations, organizational development, and HR best practices.

Key Responsibilities:

- Partner with senior leadership to develop and implement people strategies that support business objectives

- Provide expert consultation on complex employee relations issues, performance management, and organizational development

- Lead workforce planning initiatives including talent acquisition, succession planning, and retention strategies

- Design and facilitate leadership development programs and training initiatives

- Analyze HR metrics and workforce data to identify trends and make data-driven recommendations

- Coach managers on effective leadership practices, conflict resolution, and team development

- Drive change management initiatives during organizational transitions

- Ensure compliance with employment laws and company policies

Qualifications:

- Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree preferred

- 15+ years of progressive HR experience with at least 4-5 years in a business partner role in ITES, Especially within BPO division

- Strong knowledge of employment laws, talent management, and organizational development

- Excellent communication, influencing, and relationship-building skills

- Demonstrated ability to work with sensitive information with discretion and confidentiality

- Experience with HRIS systems and HR analytics

- Professional certification (SHRM-SCP, SPHR) preferred

- Able to bring in an outside in perspective

Competencies:

- Strategic thinking and business acumen

- Consultative approach to problem-solving

- Change management expertise

- Strong emotional intelligence and interpersonal skills

- Ability to influence without direct authority

- Project management capabilities

- Adaptability and resilience in a fast-paced environment

Success Metrics:

- Improved employee engagement and retention rates

- Effective talent development and succession planning

- Successful implementation of strategic HR initiatives

- Strong partnerships with business leaders

- Positive resolution of complex employee relations issues