Vice President - Finance & Accounts - BPO

Key accountabilities and responsibilities:

Leading service delivery for a large P&C Insurance client with a span for 100+ FTEs across Procure to Pay, Order to Cash and Record to Report functions.

Key responsibilities will include :

- Delivery management

- Driving Transformation and Innovation

- Client satisfaction and relationship

- Contract & Process Compliance

- Identify opportunities for Organic growth, support account expansion.

- Partner with client to plan and execute strategic initiatives.

- Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related activities.

- Understands what it takes to manage a business and uses the insights to gain better understanding of a client's need and to position the right offerings to bring value to the client.

- Ensure implementation of best practices in the areas of People, Process, Technology and Controls

- Ensure and manage process performance and service levels.

- Working closely with the Practice teams to deliver all Transformation projects.

- Work with team to arrive at new opportunities for better efficiency to the client.

- Manage performance and talent pipeline within the team to meet business needs.

- Support RFPs, client presentations etc. as F&A domain expert for new pursuits.

Technical Skills:

14-16 years of proven experience in BPO in a global complex environment/experience vary depending on the qualification

- Should have led large client delivery/portfolio delivery in the F&A space 80-100 FTEs

- Subject matter expert in the F&A domain - with expertise in RTR tower with a good level of understanding on PTP and OTC

- Understanding of US Insurance market

- Should have good exposure of latest tools and technologies on F&A towers (Oracle, Blackline, etc.)

- Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA), Alteryx etc.

- Leadership skills in a multicultural environment managing Global/Regional Delivery

- Ability to influence senior business stakeholders at the client end.

-Strong relationship building, communication, and influencing skills.

- Ability to bring innovation to challenges and to overcome problems and obstacles and produce desired outcomes with limited direction -

o Strong commercial awareness and project management ability

o Experience in change management.

o Transformation mindset

- Look for Current AVP's for this role

- Experience in all the 3 towers -R2R /P2P/O2C as a ops lead

- Should have experience in reconciliation + Controllership and he/she should be an operationally strong candidate

- Should be able to manage Client and with Good Communications and interpersonal skills.

- Shifts - US Shifts (6.30 pm - 3.30 am window)

- FOM - Hybrid ( 3days WFO)