Specific Competence (Essential)
- Need to have relevant experience in the High-tech Space
- Energy/Hunger for Growth
- Intellectual horsepower and flexibility
- End to end customer life cycle and stake holder management
- Ability to influence multiple internal and external stakeholders
- Ability to work in a constant changing environment and come up with innovative solutions
- Deep understanding of financials and work force management
- Ability to build deep client partnerships and synergies
- Ability to lead & build strong teams who can operate independently
- Strong communication skills oral and written
- Great listening skills and soft skills to manage content related challenges
- Cross functional management internal and external
- Ability to develop and train self on product and take informed decisions
- High Level of ownership and accountability
Key Roles and Responsibilities
- Deliver on Financial goals for the business; identify opportunities for Growth & deliver on growth commitments; identify key cost metrics and ensure they are optimized.
- Partner with the BD, Solutioning, Sales team on Commercials, pricing, winning deals.
- To ensure the personal development of the team members
- Drive Process improvement in the process and continuously plan for process performance
- Anticipate & plan for new business; prepare for infrastructure and other growth related requirements; plan for resources based on work type and work volume projection and current available head count; and allocate responsibilities
- Review process performance and report out performance dashboards
- Ensure adherence to SLA's as agreed for the respective processes
- Regular liaison with the business contact points.
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