Vice President - Digital Engagement - BPO/ITeS

In this role, you will handle large global deployment programs (technology services products) across various large customers simultaneously including customer education, setting expectations, process definition, establishing appropriate thresholds, relationship building, on-site implementation workshop delivery, and program management meeting facilitation, be a strategic partner in influencing decisions for the future.

Responsibilities :

- Handle multiple large IT programs across varied prestigious clients in the HMS Vertical

- Serve in program management role during implementation to both assure minimal disruption to business and to streamline internal and external processes. 

- Analyze customers- business requirements and develop innovative and effective solutions to the challenges they face. 

- Bring industry knowledge, world-class capabilities, innovation, and cutting-edge technology to our clients along the IA spectrum to help them improve their performance and transform their application and process landscape.

- Provide coordination with IT and Ops (internal to establish data interface options with customers, including establishing data specs and evaluating data sets.

- Oversee the Collaboration with offshore team to design, develop and configure the product to customer specifications.

- Support the Pre-Sales process for IA solutions

- Oversee the Liaison with the operations, sales, marketing, and product management team to ensure the best experience for the customer and that customer requirements are considered for product evolution.

- Serve as customer representative ensuring that customer's needs and requirements are communicated to all departments supporting the customer to ensure successful implementation.

- Establish and drive customers to meet established system go-live dates.

- Collaborate closely with the technical team and customer's systems and IT team in connection with data feeds, data mapping, and new system training.

- Appropriately record project activities, accurately track, and concisely report project statuses, and manage projects within the defined model.

- Oversee hand-off to account management upon completion of the implementation project.

Minimum qualifications : 

- Minimum 15+ years of experience with an IT implementation organization

- Experience in handling multiple large complex implementations under the constraints of critical business requirements and time constraints

- F&A domain and process understanding. Preferred - expertise or experience of having worked in any of the F&A areas i.e. OTC, PTP or RTR

- PMP/ Prince certification a strong plus.

- Proven experience in program, project management and account management, large F&A transitions, or software delivery

- Sound understanding of SDLC & overall technical knowledge of different applications (not limited to) ERPs, system integration, workflows, databases, archival systems.

- Knowledge of SAP / ERP, Cloud technologies, Middleware, RPA, e-Invoicing, OCR, BPM solutions/technologies will be a big plus.

- Ability to handle multiple programs and implementations in parallel with appropriate prioritization.

- Manage P&L for the large programs

- Manage escalations and effectively utilize higher management in resolving challenging problems.

- Able to work well across departments and skill levels.

- Ability to outline goals and outcomes, gather data, brainstorm on solutions, evaluate pros and cons.

- Flexibility and willingness to travel. At times it may be extensive and at short notices.

Preferred qualifications :

- Experience in managing critical programs that have complex requirements

- Good program management skills, including the ability to manage and mentor project team members.

- Firm planning, organizational, time management, and leadership skills.

- Excellent presentation meeting facilitation, communication (verbal and written), and listening skills.

- Good system analysis and solution architecting skills.

- Good analytical and reasoning skills, commercial savviness