Vice President - Customer Support & Operations - SaaS - US & EMEA

Category - IT & Systems

Skills - Customer support, operations, SLAs, US, EMEA, Saas, platform

Job Type - Permanent

Job Description - Come join a global brand and be part of their growth story as a VP Customer support & Operations.

Client Details

Our client is a global SaaS company with its clientele across US and EMEA.

Description

You will be responsible to:

- Manage operations & global tech support

- Focus on US/EMEA market customer accounts

- Ensure resolution of issues within agreed SLAs

- Review all change requests, escalations, service requests and customer satisfaction

- Lead 200+ engineers including senior directors, leads and operations

- Re-design, implement support processes

Profile

Ideal Candidate:

- 12+ years of experience

- Must have a long stint in SaaS companies supporting SLAs

- Exposure in US and EMEA region

- Led a big team of more than 100 people

Job Offer

Apart from the attractive remuneration, you will be leading a big team and working very closely with the top management.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Vikas Sharma on +91 80 6826 6843.

Contact - Vikas Sharma - +91 80 6826 6843

The Apply Button will redirect you to website. Please apply there as well.