Vice President - Customer Success - Technology & Telecom Sector

Industry : IT-Software / Software Services

Category : Sales & Marketing

Job Type : Permanent

Job Description :

- The Vice President of Customer Success is responsible for developing and executing strategies to drive customer retention, and growth.

- The VP of Customer Success will collaborate cross-functionally to advocate for our customers and drive continuous improvement in products and services.

Client Details :

- Our client is a large-scale firm in the Technology & Telecoms sector, specifically within the Software industry.

- They have a significant presence in Mumbai and are known for their strong focus on customer service and innovation.

Description:

- The Vice President of Customer Success is responsible for developing and executing strategies to drive customer retention, and growth.

- This is a global leadership role and involves leading a team of Customer Success Managers and Directors across one or more CleverTap theaters to ensure our customers are successful and that they are able to maximize the value from our products and services.

- The VP of Customer Success will collaborate cross-functionally to advocate for our customers and drive continuous improvement in products and services.

Profile:

- Bachelors in Computer Science or Equivalent

- MBA or Equivalent PGDM

- 15+ years of professional experience in customer success, account management or professional services

- Strong analytical and customer engagement skills with a proven track record of managing large teams

- Strong bias for action, solid analytical skills and ability to execute with precision

- Prior management consulting experience and/or experience of managing large strategic accounts would be a plus

Job Offer:

- The successful candidate will have the opportunity to lead a dedicated team in a large-scale firm, impacting the customer journey in the Technology & Telecoms sector with their innovative strategies and leadership.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Pranav Muzumdar on +91 22 6903 6516.

Contact - Pranav Muzumdar -

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