Vice President - Customer Success - SaaS

Job Description:

- The role will be reporting to the COO

- Candidate should come with experience managing the KAM/ Customer Success activities from an Enterprise/ SaaS background

Client Details : Our client is a leading player in the CRM domain. They are expanding aggressively to the international markets and of the known names in the CRM ecosystem

Description :

- Develop a trusted advisor relationship with customers to drive product adoption

- Serve as the voice of the customer internally at our client organisation and advocate customer needs

- Conduct initial success call with customers to understand their business, strategic goals, and use cases

- Work with customers to define a high-level Success Plan that tracks milestones and measures progress against shared metrics to help customers achieve their goals

- Proactively review product consumption to help customers increase the value of their investment

- Work closely with Sales, Product, Engineering, and Support to ensure alignment on plans and any issues are resolved in a timely manner

- Establish regular cadence with customers to review project status, high priority issues, etc.

- Act as the main point of contact for customer issues and escalations and drive to resolution, keeping the customer informed along the way

Profile :

- 9-15 years of experience in a Key Account Management/ Client Director/ Customer Success role

- Good to have experience leading a team

- Multi geography exposure

- Should have spent minimum 2 years in the same organisation

Job Offer :

- Industry leading compensation

- Work with an extremely pedigreed set of leadership

- ESOP options

To apply online please click the 'Apply' button below. Contact - Ansu Joseph - +91 80 6826 6825 The Apply Button will redirect you to website. Please apply there as well.