Vice President - Customer Success & Account Management - IT

Vice President, Customer Success and Account Management

- In this role you will be responsible for building out a robust, Customer Success Program, own the post-sale customer journey, including onboarding and training, technical support, referral requests, and cross-selling new products or functionality into our existing customer base.

- 10 to 15 years of experience in a similar role, 3+ of which should be from a SaaS company.

- Worked in client facing roles in the areas of Onboarding post sales, manage training programs

- Managed Account relationship, conducted NPS surveys and corrective actions to ensure Customer Retention.

- Established, tracked and reported SLA to measure account performance.

- Have worked with Product Design teams to create good content for client material.

- Excellent Communication and interpersonal skills. Able to effective manage uncertainty, changes.

- Act as voice of customer, providing feedback to improve core product, marketing and sales processes.

- Facilitated forums, utilized surveys and webinar to identify features to be implemented into core product.

- Drive Sales opportunities

- Exposure Marketing, MarTech solutions is desirable.