- Our Customer Operations organization is responsible for working closely with our customers and internal partners to process orders within the Q2C framework along with providing world-class customer service throughout the process. - This organization operates out of its parent site in the US as also from India, Manesar campus. - We are looking to hire a Manager(VP level) for our Americas business operations to be based out of the Manesar campus in Gurgaon, Haryana, India. - (IM) is a senior leadership position - This position oversees the quote-to-cash order delivery process and the back-office Service Delivery processes and is entrusted with providing a seamless buying experience to customers, fast and effective service delivery back-office processing, leading an engaged workforce, and maintaining the highest level of compliance and adherence to Standards of Business Conduct. - The incumbent will also provide strong leadership to the entire Americas team located in India with programs to support the company's core values and build a strong leadership bench. This position primarily manages evening and night shifts in India and will require to mirror the hours of operation for the teams. Key Requisites for this role: - University Degree/ MBA or equivalent plus 12-15 years of demonstrated industry experience integrating the resources from complex departments or functions. Typically has minimum 5 years of increasing managerial experience. - Demonstrated ability to lead and transform organizations, build motivated and engaged teams, and sustaining a positive work culture. - Experience in setting clear organizational vision - Demonstrated ability to define and execute strategic plans - Established track record to define and implement strategies and programs - Demonstrated ability to collaborate with cross functional teams to improve processes and provide critical problem resolution - Experience managing other managers - Previous experience directing and managing the resources of entire division/unit function, sales/support sub-region or program, or global function program - Customer Services/Operations experience preferred - Excellent verbal and written communication skills - Working in a global environment (multi-culture, multi- functional; remote environment) - Operational Excellence mindset and capability to develop and deliver on best in class benchmarks - Willingness to work in the Evening/ Night shifts

Gurgaon/Gurugram

Vice President - Customer Service - BPO/ITeS 

Vice President - Customer Service - BPO/ITeS  ,Job Description for Vice President - Customer Service - BPO/ITeS  in SAR HR Consultancy in  Gurgaon/Gurugram for (14-20) years of experience. Apply Now!

Job Description for Vice President - Customer Service - BPO/ITeS  in SAR HR Consultancy in  Gurgaon/Gurugram for (14-20) years of experience. Apply Now!