Vice President - Client Engagement - Analytics & Research Firm

Vice President Client Engagement - Leading Analytics & Research Firm

Here is an opportunity to play a key role and have a fantastic career filled with learning and growth in the leading market research and analytics company!!

Our client is a Marketing and Analytics company which powers brands to improve their customer experience and revenue with the help of actual on-ground customer feedback data. With technology at the core, their one of its kind process penetration software helps their clients effectively execute and monitor their action panning.

With over 250 clients cutting across industries and operations in over 2000 locations across India, Middle East, and the Far East, they are the leading organization in their industry in India. Their vision is to help brands provide the best customer experience to each customer and penetrate their practices to the last mile, every time. Their clients are leading retailers across verticals including marquee names like Google, Huawei, Ola Cabs, Oyo Rooms, etc. Leading investors like India Quotient, Blume Ventures, and The Morpheus have backed them.

As the Vice President Client Engagement, you will be responsible for managing client's accounts, getting new business, identifying and bridging white spaces in client accounts and maintaining revenue ledgers

What you will do :

- Managing accounts like a ninja

- Knowing clients inside out and be more than just a SPOC to them.

- Identifying clients needs and going the extra mile to meet them.

- Having a clear strategy ahead for each of accounts in order to achieve maximum potential.

Getting in new business :

- Fully understanding the value created by the Customer Experience industry and pitch the same to prospective clients.

- Identifying new channels of growth, and devising and executing appropriate strategies to get them on-board.

- Identifying and bridging white spaces in client accounts

- Constantly looking out for accounts unmet needs and finding a way to fulfill them.

- Identifying opportunities for further engagement with the clients that others may miss.

Maintain revenue ledgers :

- Being in charge of the complete revenue information for all your accounts.

- Overseeing and ensuring an invariably regular invoicing cycle.

Candidate Profile :

What you need to have:

- Someone with a minimum of 4 years of experience and has previously worked in the Customer Experience industry in a client-facing role are preferred.

A star communicator : Someone who can read straight through the ambiguities of other peoples communication, connect with them at their wavelength and explain the most complex of matters

A badass presenter : Someone who can make PowerPoint presentations or create Excel models that get the point right through

Extremely analytical : Someone who love numbers and are excited about the hidden treasures in large datasets

Experience : 4 to 7 years

Annual CTC : Rupees 8,00,000 to 11,00,000