Vice President - Business Operations - KPO/Consulting

Our reputed and a prestigious client, a Global organization with presence in the US and India is looking for Top-Notch VP - Business Operations to be based in NCR though currently a remote working role.

The position reports to the COO.

Role Details:

Job Objective: In the role of VP Business Operations, the candidate will be responsible for planning, coordinating, and overseeing the day-to-day operations of an organization. Additionally, be responsible for establishing and administering the company's bottom-line targets and execute on special projects on operational excellence driven by COO/CFO office, without being dilutive of the Company's credible SME leadership.

Job Responsibilities:

Business Operations Management:

- Own the key business operations metrics and drivers for each BU in partnership with business managers/leaders who leads the domain and subject-matter expertise

- Responsible for driving profitability from existing business by performance management and process improvement.

- Ensure a robust bottom-line by anchoring strategic and tactical initiatives in line with business plans

- Prepare budgets for the SBU including estimates of all revenue & costs heads, for monthly, quarterly & annual plan to achieve the same. Own the exercise of building up the annual operating plan of the company with the COO/CFO office as a program manager.

- Leading role in finalization of client contract/ SLA/ commercial terms /price reviews for existing contracts across BUs

- Enables organization wide analytics & MIS & supports ideation to implementation of strategic based on business insights

- Lead business requirement definition of technology tools and infrastructure for better governance (remote-work-mode friendly environment) across functions and departments, Drive efficiency

- People engagement of a team size of 160 people with a growth trajectory of 300 people in 2 years

- Participating in client visits, interfacing clients for process and walk-throughs. Representing the organization's capabilities to important external stakeholders.

- Work with Human Resources, IT, Business Finance, Administration and Operations backend team to manage capacity planning and resource management for services business.

- Shared responsibility of supporting business development from an operational excellence and delivery standpoint.

- Shared ownership of company profitability with the COO.

- Achieve Company's EBIDTA goal consistent with the company's annual operating plan for Dec 2022

- Execution of Annual Operating Plan with daily managerial rigor in partnership with stakeholders from HR, IT, Admin, Finance, Accounts & Business Operations

- Partner with BU Heads to bring in more efficiency in IP Services Delivery

- Partner with Technology/Product Unit functions such as Dev Ops to bring in more efficiency

- Execute on business transformation initiatives such as process automation, Data on Cloud, Enhancements in Work-from-Home environment, and eventual switch to a Hybrid Work Model

- Partner with HR to enhance internal-customer experience, reduce attrition and increase employee retention rates

- Own IT & Admin Budget

Job Skills Requirement:

- A Management graduate from a well-credentialed with preferably an Engineer or a Science or Commerce graduate with a management degree from a good business school with about 12-14 years of industry experience in an operating role

- Must have worked in the operations of a domain-intensive industry (such as science, technology, law, finance related knowledge delivery)

- Must have experience in industry standard management metrics and ISO / CMMi processes.

- Strong technology focus / understanding & implementation skills to enable technology as a key business enabler.

- Ability to drive change in a rapidly growing business is essential.

- Must be Business Execution oriented (We need examples of projects or initiatives done in the assessment note)

- Must be People centric, but with sharp business acumen

Behavioral & Soft Skill Attributes:

- Must be an operational leader

- Must possess business rigor

- Should be data and metric-driven

- Capable of consolidating teams and executing rigor with stakeholder buy-in

- Cross cultural capabilities

- Keen business orientation and a strong value system.

Location: NCR (Currently remote working)

Budget: Attractive and negotiable, will commensurate with qualification, skills and relevant experience.

If interested and your profile matches our requirement, please share your detailed cv with these details immediately:

Current Organization:

Your Current Location:

Highest Academic Qualification, Institute with year:

Total Experience:

Your reporting Manager:

Team Size Managed:

Key Achievements:

How would you consider your fit for this role (50-100 words):

Current CTC:

Notice Period Reqd :

Buyout Option Available: