Responsibilities
- Thorough Continuous Improvement, delivery on committed productivity, productivity improvement in TBP accounts and Bad Bench reduction in named accounts
- Partner with ops to identify and deliver Value-Share and Revenue Assurance opportunities
- Build and implement a factory model to industrialize the Robotic Process Automation (RPA) across all LOBs to deliver the agreed scope and realize the required business benefits using an Agile RDLC model.
- Create Transformation Road Map and deliver projects aligned with client
- Deploy QPA and LSS projects for mitigating process issues and improving Operational efficiencies identified across towers.
- Support Operations to meet key transformation objectives of client and deliver required business value, productivity
- Manage client relationship and deliver transformation roadmap
- Lead large teams for transformation resources to deliver program
- Drive deployment of AIML tools in operations to improve process performance, metric improvement and deliver business value
Qualifications we seek in you!
Minimum qualifications
- Experience in driving RPA program and deploying RPA across platforms
- Extensive experience in FAO (AP, AR, RTR) or Supply Chain domain, should have lead transformation across all sub-processes
- Should have exposure to deployment of digital tools (e.g., blackline, High Radius, SNOW. Etc) to transform
- Experience in driving continuous improvement using Lean, Six Sigma Methodology
- Experience in managing client discussion and driving large transformation programs
- Experience in deploying AIML or GenAi solution and driving analytics programs
- Project Management skills -Strong Influencing skills and clarity of thought on effective project management are required
- People Leadership: Ability to coach & mentor people. Ability to effectively influence & motivate others and Ability to work in diverse teams and with multiple stakeholders
- Delivers oral and written communications that have clarity and impact
- Creates a team environment of accountability and commitment for reaching project goals
- Must be able to work in dynamic and tight deadlines to meet the project schedule
- Experienced Process improvement and Automation expert with domain exposure in F&A, Baking, and IT domains
Preferred Qualifications/ Skills
- Lean Six Sigma- GB / BB certification
- Exposure to AIML certification would be added advantage
- Tenured experience leading transformation for relevant year of experience.
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