Vianaar Homes - Customer Relations Manager

Designation : CRM Manager

People:

- Work with HR to ensure that the department/team is adequately staffed

- Coordinate and facilitate the requisite trainings for the team & individuals

- Conduct regular feedback sessions with individual members of the team to discuss any concerns and/or issues that members may have and provide guidance where needed

Process:

- Oversee CRM process, post Sales up to the point of handover of the unit to the client.

- Maintain a master sheet of all projects

- Layouts, floor plans and site plans of projects to be available on file for the CRM team to access when required

- Resolve customer queries and address issues highlighted by the customer via call or email.

- Make arrangements for and accompany clients on site visits

- Verify that the construction stages are on track as per last CTS shared before raising payment demands in coordination with Finance team.

- Timely collection of payment dues against demands generated with construction progress. Track overdue payments and initiate cancellation process where required in coordination with the Finance team.

- Facilitate introduction of the client to the legal department for registration of Sale Agreement/Sale Deed, interact with Bank officials for loans

- Coordinate with the concerned departments to arrange physical handover of apartment/villa, and facilitate the introduction of the client to the Estate and Facilities team

- Timely communication with clients and internal team members

- Handle all communication with existing customers

- Proficient in MS Office