- Program Leadership: Lead and manage end-to-end customer experience programs and initiatives, from ideation to execution, ensuring they align with business goals and inhance customer satisfaction. - Stakeholder Management: Collaborate with key stakeholders across departments (e.g., product, marketing, operations, customer service) to define and implement customer-centric strategies and initiatives. - Customer Insights & Data Analysis: Leverage customer data, feedback, and insights to continuously improve the customer journey, identifying pain points and opportunities for innovation. - Project Management: Manage the timeline, budget, and resources for CX-related projects, ensuring successful and timely delivery. Monitor progress and address potential risks. - Process Improvement: Identify areas for operational improvements within the customer experience function and propose actionable solutions to streamline processes and increase efficiency. - Performance Metrics & Reporting: Define and track key performance indicators (KPIs) for customer experience programs. Regularly report on progress, success metrics, and areas of improvement to senior leadership. - Customer-Centric Culture: Advocate for customer needs and perspectives within the organization, ensuring that all teams are aligned in providing a seamless and positive customer experience. - Continuous Improvement: Stay updated with industry best practices, trends, and emerging technologies to keep the company's CX strategy innovative and competitive.

Gurgaon/Gurugram

Vetic - Program Manager 

Job Description for Vetic - Program Manager  in Vetic in  Gurgaon/Gurugram for (2-4) years of experience. Apply Now!