- Create, review and enhance hiring strategy and model.
- Develop and implement sourcing strategies to identify, attract, and hire top talent for clients.
- Build and maintain strong relationships with clients, internal stakeholders and external resources to stay informed about industry trends and best practices.
- Track and analyze data to measure the effectiveness of the sourcing strategy and make improvements as necessary.
- Accountable for accurate and consistent activity reporting across delivery teams.
- Ensure that the service delivery meets contractual SLAs and where possible exceeds expectations.
- Build strategic relationships with key clients.
- Leverage technology, data analytics, and internal partnerships with technology recruitment to streamline the recruitment process and ensure optimization.
- Develop and implement strategies to increase diversity and inclusivity in the recruitment process.
- Final escalation for resolution management within function
- Management of direct reports, PCTs, development and training, coaching
- Develop succession planning and talent management in line with current and future business.
- Manage individual and team performance effectively by clearly communicating expectations, regularly monitoring business plans and KPIs, conducting performance appraisals and rewarding and recognizing employees
- Knowing all the current and upcoming projects run in an organization and being able to plan resourcing accordingly.
- Strong hands in managing the international Stakeholders & Delivery of assigned project.
- Providing project managers with support when it comes to resource management issues or improving resource management processes.
- Manage the activities to attract, screen and place talent pools including client referrals, client alumni and others.
- Management of individual performance to assess volume of workload and quality of output.
- Plan, Identify and Implement the process briefing sessions and relevant training
- programs for team members' coaching and development, and their performance management.
- Coach, mentor, and motivate team members.
- Develop and maintain healthy relationships with stakeholders with innovative solutions and continuous improvement.
- Audit the teams' metrics, process adherence and administrative compliance, including
- local/regulatory requirements and quality.
- Able to think creatively, result-oriented and drives consistent vertical performance.
- Ensure teams are meeting SLAs and KPIs
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