Vegrow - Senior Manager - Operations Lead

- The Operations Lead is tasked with overseeing and enhancing the organization & daily operations.

- This role demands strong leadership, strategic vision, and a comprehensive grasp of operational processes.

- The Operations Lead will ensure that all operations are carried out efficiently, effectively, and in line with the company's objectives.

Base location: Bangalore, with the expectation to travel 40-50% of the time across the Zones that will be defined.

Key Responsibilities:

1. Operational Strategy and Execution:

- Develop and execute operational strategies to meet organizational goals.

- Align processes with the company's long-term vision.

- Direct the implementation of operational plans to ensure timely and efficient service or product delivery.

2. Team Leadership and Development:

- Lead and manage the operational team, offering guidance, mentorship, and support.

- Cultivate a collaborative, high-performance work environment.

- Identify team training needs and facilitate skill enhancement.

3. Process Optimization:

- Evaluate current processes to identify areas for improvement.

- Implement enhancements to boost efficiency, reduce costs, and improve quality.

- Use data and analytics to inform decisions and drive continuous improvement.

4. Resource Management:

- Oversee the allocation and management of resources, including personnel, budget, and materials.

- Ensure efficient resource use to achieve operational objectives.

- Manage relationships with suppliers, vendors, and external partners.

5. Performance Monitoring and Reporting:

- Set Key Performance Indicators (KPIs) to gauge operational success.

- Track and report on operational performance, highlighting areas for improvement.

- Prepare regular updates for senior management on operational status, challenges, and achievements.

6. Risk Management and Compliance:

- Identify potential operational risks and develop strategies to mitigate them.

- Ensure adherence to relevant regulations, standards, and organizational policies.

- Lead initiatives to enhance safety and minimize operational risks.

7. Innovation and Technology Integration:

- Promote the adoption of new technologies and innovative practices.

- Stay informed about industry trends and incorporate relevant advancements into operations.

8. Customer Satisfaction and Engagement:

- Ensure operations meet or surpass customer expectations in quality and delivery.

- Address and resolve customer complaints or issues related to operations promptly.

9. Stakeholder Engagement:

- Build and maintain strong relationships with internal and external stakeholders to align and support category initiatives.

- Communicate effectively with senior management about category supply chain performance and strategic priorities.

10. Cost Management:

- Align costs with the Annual Operating Plan (AOP).

- Identify cost-saving opportunities and explore revenue generation through service income from supply chain operations and support functions such as NFI, logistics, and pack houses.

Job Requirements:

1. Education and Experience:

- Bachelor's degree in Business Administration, Operations Management, or a related field from a Tier 1 institution; Master's degree is a plus.

- 5-7 years of experience in supply chain operations management or a similar field.

- Proven track record in leading and managing teams in a dynamic environment.

2. Personal Attributes:

- Results-oriented with a focus on continuous improvement.

- Strong organizational and time management skills.

- Adaptable and capable of working in a fast-paced environment.

- High level of integrity and professionalism.

3. Additional Information:

Base location: Bangalore, with the expectation to travel 50% of the time across India.

Language requirements: For Citrus - English and Hindi; Marathi is a plus (In West Zone) For Apple and Mango - English and Hindi; Telugu is a plus. (North & South)